DIARRA CARTER
Summary
Results-driven professional with extensive experience in fast-paced environments, excelling in client relations and service satisfaction. Skilled in compliance, administrative support, and leadership, delivering decisive and strategic direction. Proven capacity to manage operations effectively, utilizing strong communication skills and attention to detail to enhance team performance.
Overview
9
9
years of professional experience
Work History
Server/Hookah Server
Weezy's
10.2023 - 09.2025
- Exceeded sales targets by 12% by quickly building a rapport with customers to understand their needs and taste.
- Facilitated service for large parties of 15 or more guests, enhancing overall event experience.
- Maintained top position in hookah sales for 3 consecutive months, driving revenue growth.
- Complied with safety and sanitation standards to ensure safe service.
- Maintained complete knowledge of menu to provide suggestions to customers.
- Maintained an awareness of all tobacco knowledge, and current or upcoming product/trends.
- Assisted in conducting store inventory counts to maintain accurate stock levels.
- Collaborated with team members to share updates and relay important information to management.
- Worked with Toast POS system to place orders, and manage bills.
Server
Cheesecake Factory Inc
09.2019 - 02.2020
- Answered questions regarding promotions, sales, and specials increasing sales by 5%.
- Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners, leading to a reduction in inventory waste of 9%.
- Served up to 30+ tables and 120+ patrons on the busiest dining shifts.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Provided excellent customer service to enhance guest dining experiences.
- Took orders accurately and efficiently using restaurant POS system.
- Delivered food and beverages promptly to tables with attention to detail.
Server
Red Lobster
01.2017 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Juicy's Joint
05.2016 - 12.2016
- Worked with Aloha POS system to place orders, and manage bills.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA01-2020
Skills
- POS experience ( Toast, Aloha, Clover, and Square)
- Upselling Products and Services
- Customer Experience
- Customer Loyalty
- Customer trust building
- Brand Promotion
- Social Media Expertise
- Detail-oriented
- Upbeat and Positive Personality
Timeline
Server/Hookah Server
Weezy's
10.2023 - 09.2025
Server
Cheesecake Factory Inc
09.2019 - 02.2020
Server
Red Lobster
01.2017 - 08.2018
Server
Juicy's Joint
05.2016 - 12.2016
Bachelor of Science -
Georgia State University