DIARRA DURANT
Falls Church,VA
Summary
Patient access leader with a background in registration, insurance verification, and front-end healthcare workflows. Brings team coaching, audit support, HIPAA/CMS compliance, and patient issue resolution to improve accuracy, scheduling flow, and service quality.
Overview
12
12
years of professional experience
Work History
Patient Access Supervisor
Inova Health System
07.2024 - Current
- Strengthened patient access operations by coaching staff, tightening registration audits, and streamlining insurance verification workflows, enhancing revenue integrity and resolving patient issues efficiently.
- Coordinated appointment scheduling to optimize collaboration between clinical and front desk teams.
- Supported patient access workflows across INOVA Health System registration desks.
- Assisted admissions, transfers, and bedside registration across departments.
- Participated in weekly meetings with upper management to strategize on improving patient satisfaction scores. with upper management to discuss strategies for improving patient satisfaction scores.
- Conducted candidate interviews using structured questions and hiring guidelines.
Patient Experience Coordinator
Patient First
08.2018 - 07.2024
- Trained front-desk staff on phone etiquette, patient registration, and appointment scheduling workflows to enhance patient interactions.
- Coordinated insurance verification, referral processes, and patient demographic updates to streamline patient admissions.
- Followed HIPAA guidelines to protect patient confidentiality.
- Performed front desk duties, including patient check-in and appointment scheduling. for patient check-in, scheduling, and medical reception support.
- Processed medical record requests, routed faxes, and filed documents accurately.
- Assisted with coding medical records for submission to insurance companies for payment processing.
- Assisted in the recruitment process by conducting interviews and selecting candidates. employees for vacant roles.
Lead Front Desk Receptionist
Orlando Orthopedic Center
Orlando, Florida
09.2016 - 04.2018
- Collected patient copayments at front desk to facilitate billing process, and explained front office policies.
- Verified insurance coverage and maintained accurate patient demographic records to support efficient patient processing.
- Handled referrals, authorizations, and patient paperwork.
- Trained new reception staff on patient service procedures.
- Compiled weekly customer service metric reports to inform management decision-making.
- Conducted regular office supply inventory checks and managed orders to ensure uninterrupted office operations.
Supervisor
Chick-fil-A
Waldorf
12.2014 - 08.2016
- Fostered an accountable and collaborative team environment by promoting teamwork and continuous improvement practices.
- Enhanced team performance and retention through targeted training programs in a fast-paced customer service environment.
- Elevated guest experience and repeat business by promptly resolving customer complaints.
Education
B.S. - Finance
University of Central Florida
Orlando, FLA.S. - Marketing
Full Sail University
Orlando, FLSkills
- Patient access management
- Insurance verification processes
- Epic registration
- Healthcare management
- Revenue optimization
- Quality assurance
- Process improvement
- Microsoft Office proficiency
- Excel expertise
- Leadership development
- Training programs
- Multitasking
- Conflict resolution
- Adaptability and flexibility
- Punctuality
- HIPAA knowledge
- HIPAA compliance
Timeline
Patient Access Supervisor
Inova Health System
07.2024 - Current
Patient Experience Coordinator
Patient First
08.2018 - 07.2024
Lead Front Desk Receptionist
Orlando Orthopedic Center
09.2016 - 04.2018
Supervisor
Chick-fil-A
12.2014 - 08.2016
B.S. - Finance
University of Central Florida
A.S. - Marketing
Full Sail University