Yvonne Majchrzak, PMP, CHAA, CMS
Milwaukee,WI
Summary
Healthcare operations and performance improvement leader with over 10 years of experience driving multi-workstream initiatives across hospitals, ambulatory environments, laboratories, and nonprofit organizations. Expertise in workforce optimization, staffing model redesign, labor cost reduction, and operational transformation. Adept at analyzing complex data, benchmarking performance, and implementing sustainable change in partnership with clinicians, executives, and cross-functional teams. Recognized for delivering measurable improvements in efficiency, financial performance, patient access, and staff engagement across diverse healthcare settings.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Lead Supervisor Patient Access
Froedtert Health
Wauwatosa, Wisconsin
02.2022 - Current
- Led multi-workstream improvement initiatives with Transplant and Trauma leadership, reducing door-to-OR times by 32%, and improving clinical readiness and throughput.
- Redesigned enterprise registration workflows, increasing QA accuracy from 96% to 99.3%, and reducing downstream errors.
- Partnered with payers and Epic teams to automate insurance generation, reducing untimely filing and authorization denials by 24%.
- Implemented POS collections for elective procedures, reducing A/R, and bad debt by 14%.
- Expanded hospital surge capacity by 68 beds, developing staffing workflows, and operational protocols for high-volume periods.
- Co-developed enterprise downtime and continuity protocols with clinical, administrative, and IT leaders.
- Led Workforce Health & Wellbeing initiatives across nine sites, engaging over 18,000 employees.
Office Manager
Balboa Park Conservancy
San Diego, California
10.2019 - 11.2021
- Directed daily operations for a large public environment, overseeing 11 staff members, 20 interns, and 45 volunteers.
- Maintained full operational continuity during COVID-19 shutdowns, independently managing all Conservancy functions.
- Collaborated with city leadership and government agencies to design reopening protocols, enabling operations to resume three months early.
- Implemented virtual meeting infrastructure and training, reducing administrative costs by $15,000 annually.
- Played a key role in the merger forming Balboa Forever, integrating CRMs, donor databases, and operational plans.
Key Account Executive
LabCorp
Chicago, Illinois
11.2017 - 10.2019
- Managed 150+ clinical accounts across three states, driving over $5 million in annual revenue growth.
- Developed nationwide training for a major health system, reducing lab draw errors by 36%, and improving turnaround times by 22 hours.
- Designed compliant testing protocols for FQHCs, improving reimbursement, and expanding access for underinsured populations.
- Served as a reimbursement and coding SME, reducing testing denials by 72%, and generating $2M in additional annual revenue.
- Co-created specimen processing training for regional account managers, increasing client satisfaction and retention by 27%.
Operations Manager
Moreland Medical Lab, LLC
Waukesha, Wisconsin
01.2012 - 11.2017
- Led the operational transition during LabCorp’s acquisition, achieving zero downtime and 100% client retention.
- Developed training and operational procedures that reduced order entry errors and denied claims by 49%.
- Recovered over $2 million in previously denied CMS claims, strengthening financial stability, and supporting acquisition readiness.
- Built phlebotomy training and externship programs with Waukesha Technical College, reducing turnover by 66%.
- Led process improvement initiatives to enhance efficiency, reduce errors, and improve patient and client satisfaction.
Education
Bachelor of Science - Health Care Administration
Purdue Global University
West Lafayette, IN02-2025
Skills
- Ambulatory & Workforce Optimization
- Healthcare Operations & Performance Improvement
- Revenue Cycle & Financial Performance
- Project Management
- Leadership
- Patient Access Management
- Change Management
- Provider Relations
- Strategic planning
- Epic ADT/Prelude Administrator
Certification
Project Management Professional (PMP)-Project Management Institute, 2025
Timeline
Lead Supervisor Patient Access
Froedtert Health
02.2022 - Current
Office Manager
Balboa Park Conservancy
10.2019 - 11.2021
Key Account Executive
LabCorp
11.2017 - 10.2019
Operations Manager
Moreland Medical Lab, LLC
01.2012 - 11.2017
Bachelor of Science - Health Care Administration
Purdue Global University