Tonnia Wilson

Cincinnati,OH

Summary

Healthcare operations leader with 15+ years of experience in clinical and ambulatory settings, progressing into supervisory roles overseeing staff, patient flow, and daily operations. Proven ability to manage staff performance, optimize patient flow, and implement process improvements that enhance efficiency, patient satisfaction, and operational outcomes. Skilled in team leadership, workforce planning, and ensuring compliance with healthcare regulations.

Overview

2027

years of professional experience

Work History

Medical Assistant / Lead Clinical Coordinator

Primary Health Solutions

12.2025 - Current

Lead daily clinical and administrative operations supporting 30–45 patients, improving patient flow and reducing wait times by 20%
Oversee staff onboarding, training, and daily support to ensure competency and high team performance
Assist with staff scheduling and coverage to maintain efficient clinic operations and patient access
Manage inventory, equipment needs, and supply processes to support uninterrupted clinical services
Resolve patient concerns and service issues, contributing to improved patient satisfaction and care experience
Perform clinical procedures including injections, lab testing, and specimen collection to support patient care

Clinical Operations Supervisor

UC Health

02.2023 - 09.2025

Directed daily operations for a team of 30+ staff, ensuring efficient clinic flow, staffing coverage, and high-quality patient care
Managed provider scheduling, payroll, and staffing logistics to optimize workforce utilization and patient access
Led recruitment, onboarding, and training initiatives to build and maintain a high-performing team
Drove performance improvement initiatives, including reducing prior authorization turnaround time by 30%
Monitored and addressed patient satisfaction concerns, implementing solutions to improve service quality
Ensured compliance with regulatory standards, policies, and clinical procedures across all operations
Led team meetings, performance discussions, and workflow improvement initiatives

Lead Sr. Medical Assistant

City of Cincinnati Health Department

08.2019 - 02.2023

Supported daily clinical and front-end operations to improve patient access and workflow efficiency
Trained and mentored new staff, strengthening team performance and consistency in care delivery
Coordinated patient scheduling, intake, and EMR documentation to support quality patient care
Assisted providers with procedures while maintaining a positive patient experience

Registered Medical Assistant

Multiple Healthcare Facilities

2010 - 2020

Progressed into leadership roles through strong clinical and operational performance
Supported patient care, scheduling, and provider workflows across multiple specialties
Prepared lab specimens for diagnostic evaluation
Assisted with routine checks and diagnostic testing by collecting and processing specimens

Education

Associate of Science - Healthcare Administration

Eastern Gateway Community College

Steubenville, OH

10-2023

Skills

Ambulatory Practice Operations
Staff Supervision & Performance Management
Patient Flow & Access Optimization
Recruitment, Training & Retention

Process Improvement & Workflow Efficiency
Patient Satisfaction & Service Recovery
Scheduling, Staffing & Workforce Planning

Timeline