Daphney Gardiner
Cambria Heights,NY
Summary
Dedicated healthcare professional with extensive experience in clinical and administrative roles, demonstrating a strong commitment to patient care and operational excellence. Proficient in medical procedures and electronic health records, excelling in fast-paced environments that demand adaptability and teamwork. Recognized for effective communication and problem-solving skills, consistently delivering high-quality results through collaboration with medical staff and patients. Expertise in project coordination and conflict resolution enhances the ability to maintain high standards in all aspects of healthcare delivery.
Overview
14
14
years of professional experience
Work History
Medical Assistant and Clinical Care Coordinator
Brookdale Hospital Medical Center
Brooklyn, NY
11.2012 - Current
- Assist in various surgical procedures including general surgery, trauma, surgical oncology, plastics, breast surgery, colo-rectal, vascular, wound care, gastroenterology, and obstetrics and gynecology. Supported patient care in ambulatory settings by preparing patients for surgery and assisting with post-operative care. Collaborated with healthcare teams to ensure smooth operations in surgical and outpatient environments.
- Executed documentation management processes to ensure precise patient records and adherence to HIPAA regulations in information handling.
- Conducted post-surgery follow-up calls to ensure patient recovery and address any arising issues.
- Administered dressing changes and suture removals to ensure optimal recovery and patient comfort.
- Collected and documented patient medical history, medication details, symptoms, and allergies.
- Ensured safety and cleanliness of clinical environment by strictly following infection control protocols and properly disposing of biohazardous waste.
- Enhanced patient care quality through meticulous documentation of medical histories, vital signs, medications, and previous surgical procedures.
Front End Team Associate
Walmart
Valley Stream, NY
11.2020 - Current
- Addressed customer needs promptly while delivering high-quality service to enhance overall satisfaction.
- Train and support new team associates on procedures and policies.
- Assist in maintaining organized and efficient front-end operations.
Education
Licensed Medical Assistant -
Allen School
Queens, NYAssociate's in Nursing -
Borough of Manhattan Community College
New York, NY06-2028
Skills
- Assist in minor surgical procedures
- Dressing Changes and Wound Care
- Patient Preparation and Post-op Care
- EKG and Phlebotomy
- Epic EMR Documentation
Proficient in surgical and ambulatory care
- Medical Records & HIPAA Compliance
- Problem-solving and Decision-Making
- Customer service
- Decision-making capacity
- Teamwork and collaboration
- FLUENT IN HAITIAN CREOLE AND SPANISH
Timeline
Front End Team Associate
Walmart
11.2020 - Current
Medical Assistant and Clinical Care Coordinator
Brookdale Hospital Medical Center
11.2012 - Current
Licensed Medical Assistant -
Allen School
Associate's in Nursing -
Borough of Manhattan Community College