DiAsia M. Beaman

• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Create and maintain databases to track and record customer data.
• Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
• Build and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Manage 50 customer calls per day/ Aim to increase customer experience and satisfaction

Creating content, including text posts, video and images for use on social media. Promote services and content via social media, that is strategic and brand specific. Scheduling social media posts and e-mails using Hootsuite, TweetDeck, and Mailchimp.

• Increased reach by 259% and engagement by 1,156 % within 30 days via email blast, event invites, interaction, consistent daily post.
• Develop paid client ads for diverse social media platforms, averaging of 650 users per ad.
• Developed pre-season marketing plans to support department and divisional product strategies.

• Increased loyalty card users by 20% addressing customer needs.
• Increased key brand sales by aligning customer needs with benefits of products.
• Extensive market research on trends, products, and customary demands

• Essential in creating event-marketing strategies, establish and coordinate event details.
• Boosted brand awareness with target customer demographics with social, print and email campaigns.
• Increased clientele 55% through strategic campaigning and relationship building.