Summary
Work History
Education
Skills
Timeline
Generic

Ndeye Diasse Sarr

Executive Assistant
Euless,TX

Summary

Versatile and results-driven professional with a diverse background spanning customer service and administrative support.

Known for quickly adapting to new environments and delivering impact through strong organizational skills, stakeholder management, and cross-functional collaboration. Proven ability to bridge gaps between teams, manage multiple priorities, and drive process improvements in fast-paced environments. Open for relocation for the right opportunity.

Work History

Executive Assistant

Apix Senegal S.A.
Dakar, Senegal
2019 - 2024
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Administrative Assistant

Senegalese Ministry of Employment
Dakar, Senegal
2015 - 2019
  • Improved scheduling processes to eliminate redundancies and boost efficiency.
  • Acted as a medium, delivering daily updates and briefings on activities and official events.
  • Supported the minister with clerical duties, formal writing and event planning.

Business Class Flight Attendant

Emirates Airlines
Dubai, United Arab Emirates
2010 - 2015
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Passenger Service Specialist

Continental Airlines
Newark, NJ
2001 - 2010
  • Supported revenue growth by upselling ancillary products such as seat upgrades or priority boarding passes during customer interactions.
  • Actively participated in ongoing training sessions to stay current on industry trends and best practices in passenger services.
  • Coordinated with airline staff to ensure smooth boarding procedures for all passengers.
  • Provided multilingual assistance when necessary, catering to diverse traveler needs and enhancing overall guest satisfaction levels.

Sales Associate

Nordstrom
Woodbridge, NJ
2000 - 2001
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

BBA - Business Administration

Institut Superieur De Management
Dakar, Senegal
05.2001 -

Certificate -

Emirates Training Center
Dubai, UAE
05.2001 -

Certificate of Technical Studies - Secretarial/Administrative Support

Pigier Professional Training Center
Dakar, Senegal
05.2001 -

Skills

  • English

  • French

  • Microsoft Office

  • Multitasking

  • Communication skills

  • Interpersonal skills

  • Organizational skills

  • Customer service

Timeline

BBA - Business Administration

Institut Superieur De Management
05.2001 -

Certificate -

Emirates Training Center
05.2001 -

Certificate of Technical Studies - Secretarial/Administrative Support

Pigier Professional Training Center
05.2001 -

Executive Assistant

Apix Senegal S.A.
2019 - 2024

Administrative Assistant

Senegalese Ministry of Employment
2015 - 2019

Business Class Flight Attendant

Emirates Airlines
2010 - 2015

Passenger Service Specialist

Continental Airlines
2001 - 2010

Sales Associate

Nordstrom
2000 - 2001

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