Diavion Saunders
Winter Haven,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
Hertz Car Rental
Montgomeryville, PA
04.2023 - Current
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
Assistant Manager
Hertz Car Rental
Fairless Hills, PA
12.2021 - 04.2023
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Server
Yard House
Moorestown, NJ
05.2021 - 12.2021
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
General Warehouse Associate
H&M
Burlington, New Jersey
10.2020 - 05.2021
- Package warehouse orders for H&M and its other stores around the United States
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
Rental Sales Agent
Fox Rent A Car
Tampa, Florida
01.2020 - 07.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products.
Server
IHOP
Tampa, Florida
12.2018 - 01.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages
- Collect payments from customers.
Customer Service Representative
Travelers Aid JFK Airport
Queens, New
York
10.2017 - 02.2018
- Greeted customers, answered inquiries and directed them to appropriate areas.
- Prepared travel arrangements for customers travelling on business/leisure trips.
- Greeted customers and provided assistance in a professional manner.
- Answered general questions or concerns from travelers in the airport about New York state and surrounding areas.
Education
Associate of Arts - Business Administration And Management
Rowan College At Burlington County
Mount Laurel, NJ05.2025
High School Diploma -
Benjamin N Cardozo High School
Bayside, New York06.2017
Skills
- Product and service knowledge
- Time Management
- Orientating and training
- Customer rapport
- Retail operations management
- Microsoft Office expertise
- Customer relations
- Performance Reviews
- Coaching and Mentoring
- Training and Development
Languages
English
Native/ Bilingual
Jamaican Patois
Native/ Bilingual
Timeline
Branch Manager
Hertz Car Rental
04.2023 - Current
Assistant Manager
Hertz Car Rental
12.2021 - 04.2023
Server
Yard House
05.2021 - 12.2021
General Warehouse Associate
H&M
10.2020 - 05.2021
Rental Sales Agent
Fox Rent A Car
01.2020 - 07.2020
Server
IHOP
12.2018 - 01.2020
Customer Service Representative
Travelers Aid JFK Airport
10.2017 - 02.2018
Associate of Arts - Business Administration And Management
Rowan College At Burlington County
High School Diploma -
Benjamin N Cardozo High School