Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diavione Finney

Baltimore,MD

Summary

Dedicated and mindful hardworker with a passion for providing informed support and helping others. Experienced in effectively addressing unique queries within educational settings and accommodating staff curriculum requirements and elevating myself with certifications that uprise such as cpr certification etc. Skilled interpersonal communicator committed to fostering a positive learning environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Conduent
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher Support Specialist

The Goddard School
01.2022 - Current
  • Created lesson plans focusing on motor skills, social emotional & cognitive development, Monitored the kids at all times, Displayed active supervision outside and inside classrooms.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Residential Assistant

A Caring Hand
02.2017 - 04.2020
  • Host Group conversations, Help kids express their emotions
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
  • Observed and documented resident progress, reporting recorded metrics to house manager.
  • Aided residents in completing daily routines of care and activities.
  • Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.

Education

Bachelor of Arts - Sociology

McDaniel College
Westminster, Maryland
12.2022

Skills

  • Behavior Modeling
  • Activity Implementation
  • Student Supervision
  • Behavior Management
  • Progress Monitoring
  • Study Skills Development

Certification

Cpr

First Aid

Timeline

Customer Service Representative

Conduent
01.2024 - Current

Teacher Support Specialist

The Goddard School
01.2022 - Current

Residential Assistant

A Caring Hand
02.2017 - 04.2020

Bachelor of Arts - Sociology

McDaniel College

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Diavione Finney