Abbey Starnes
Indian Trail,NC
Summary
Dedicated Leader with strong organizational and communication skills. Built and maintained positive relationships with colleagues while demonstrating a commitment to delivering exceptional customer service. Quickly learned company procedures to ensure accurate and efficient support.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Representative
Icon Aerospace
Indian Trail, North Carolina
06.2025 - 09.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to enhance customer experience and satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved escalated customer issues with professionalism and empathy, ensuring customer retention.
- Collaborated with team members to improve customer experience.
- Educated customers about company policies and procedures effectively.
- Developed strong customer relationships to encourage repeat business.
- Provided feedback to management on common customer concerns.
- Cultivated strong customer relationships that fostered repeat business.
Office Admin
Icon Aerospace
Indian Trail, NC
11.2024 - 06.2025
- Provided general support by filing documents electronically and maintaining the hardcopy filing system.
- Digitized documents into electronic filing system to enhance retrieval efficiency.
- Completed day-to-day duties accurately and efficiently.
- Executed daily administrative tasks with precision and attention to detail.
Lead Teacher
Emmanuel Childcare Center
Monroe, NC
02.2023 - 11.2024
- Evaluated and enhanced classroom environment to foster engaging learning experiences.
- Coached new teachers on school guidelines, reducing onboarding time and enhancing their effectiveness.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Organized activities to promote thephysical, mental, and social development of each child.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Organized activities to promote the physical, mental, and social development of each child.
Education
High School Diploma -
Piedmont High School
Monroe, NC06-2022
Some College (No Degree) - Business Adminstration
South Piedmont Community College
Monroe, NCSkills
- Customer education
- Operational planning
- Customer onboarding
- Diversity awareness
- Customer engagement
- Team leadership
- Documentation skills
- Critical thinking
- Customer database management
- Behavior Modeling
- Educational leadership
- Research and writing
- Email correspondence
- Department planning
- Follow-up communication
- Product knowledge
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Icon Aerospace
06.2025 - 09.2026
Office Admin
Icon Aerospace
11.2024 - 06.2025
Lead Teacher
Emmanuel Childcare Center
02.2023 - 11.2024
Some College (No Degree) - Business Adminstration
South Piedmont Community College
High School Diploma -
Piedmont High School