Savanna Salas
Denver,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
Remote
08.2023 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted patients with product selection and ensured accurate order fulfillment.
- Maintained detailed records of customer interactions in CRM system for improved service tracking.
- Collaborated with healthcare providers to ensure timely delivery of medical equipment and supplies.
- Order processing through Eintake.
- Pre-Authorization and Insurance Skills.
- Analyzing and appealing Insurance denials.
- Coordinate with clinical staff to gather required documentation.
Customer Service Representative
Rotech VA
Lakewood, CO
05.2023 - 08.2023
- Resolved customer inquiries promptly, ensuring satisfaction and enhancing overall service experience.
- Processed orders efficiently using company-specific software, maintaining accuracy in customer transactions.
- Assisted in training new staff on customer service protocols and system navigation for improved operational efficiency.
- Monitored inventory levels and coordinated with suppliers to ensure timely delivery of products to customers.
- Provide a detailed checklist for setting up a specific oxygen device (like a Venturi mask or a nasal cannula).
- List safety guidelines for using oxygen at home.
Customer Support Specialist
Preferred Homecare
Lakewood, CO
02.2019 - 03.2023
- Provided exceptional support to customers via phone, email, and chat platforms.
- Resolved complex inquiries by utilizing product knowledge and troubleshooting techniques.
- Collaborated with cross-functional teams to improve customer experience and satisfaction levels.
- Developed and maintained comprehensive documentation for common issues and resolutions.
- Intake processor.
- Insurance Verification.
- Managing high-volume time-sensitive workloads to meet deadlines.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Caregiver
Senergy Homecare
Denver, CO
02.2015 - 03.2018
- Provided compassionate personal care and support to clients in daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during movements.
- Administered medication as prescribed, maintaining accurate records of dosages and schedules.
- Developed individualized care plans based on client needs and preferences.
Housekeeper
St.Anthonys
Westminster, CO
03.2014 - 12.2016
- Maintained cleanliness and sanitation standards in all assigned areas.
- Utilized industrial cleaning equipment to enhance efficiency and effectiveness.
- Trained new staff on proper cleaning procedures and safety protocols.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
Customer Service Cashier
Chubby's
Denver, CO
01.2007 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced daily sales reports.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
North High School
DenverReal Estate License - Real Estate
Denver Real Estate
Westminster, CO10.2026
Med Spa - Skin Rejuvenation
Rocky Mountain Laser Institute
Lakewood, CO05.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Scheduling
- Microsoft outlook
- Follow-up skills
- Call management
- Order processing
- Team development
- Appointment scheduling
- Paperwork processing
- Product knowledge
- Data collection
- Customer relationship management (CRM)
- Microsoft PowerPoint
- Documentation
- Administrative support
- Prioritization
- Staff training
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Order fulfillment
- Coordination
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Staff education and training
- Office equipment proficiency
- Service standard compliance
- Quality assurance controls
- Escalation management
- Shipping and logistics
- Product education
- Delivery scheduling
- Receiving support
- Warehousing functions
- Record preparation
- Route management
- Warranty service
Timeline
Customer Service Representative
Rotech Healthcare
08.2023 - 01.2026
Customer Service Representative
Rotech VA
05.2023 - 08.2023
Customer Support Specialist
Preferred Homecare
02.2019 - 03.2023
Caregiver
Senergy Homecare
02.2015 - 03.2018
Housekeeper
St.Anthonys
03.2014 - 12.2016
Customer Service Cashier
Chubby's
01.2007 - 01.2014
High School Diploma -
North High School
Real Estate License - Real Estate
Denver Real Estate
Med Spa - Skin Rejuvenation
Rocky Mountain Laser Institute