Diawn Beach
Saint Charles,MO
Summary
Enthusiastic retail worker with hands-on experience in customer service, payment processing and inventory control. Strong communicator and team player, eager to learn new processes to support overall organizational and company success.
Overview
11
11
years of professional experience
Work History
Guest Service Supervisor
Drury Hotels Company LLC
Saint Louis, MO
07.2024 - Current
- Developed and implemented strategies to increase customer satisfaction ratings.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with inquiries about hotel services, reservations, check-in and check-out procedures.
Guest Service Agent
Drury Hotels Company LLC
St. Louis, USA
01.2021 - 07.2024
- Provided guest with quick service at check in and checkout
- Assisted guest with making reservations on the phone and in person
- Gave guest knowledgeable information about hotel and amenities
- Pointed guests in the direction to rooms and other services provided in or near the hotel
- Secured entrances and exits for the safety of guests
- Balance and maintain funds at the end of the night
Part-Time Clerk
QuikTrip
St. Louis, USA
04.2014 - 07.2024
- Operate cash registers using Point of Sales
- Operate a sanitary full service kitchen
- Maintained a clean and safe shopping area for the convenience of customers
- Helped other employees during rushes for fast service on sales floor and in full service kitchen
Clerk Trainer
QuikTrip
St. Louis, USA
03.2022 - 11.2022
- Teach and demonstrate tasks for new hires and monitor them while they perform the task
- Teach/ revisit counting change and how to properly operate the point of sales
- Demonstrate Quiktrip standards through actions and interactions with customers
- Document clerks daily progress and relay that information to my managers
Education
Bachelor of Science - Criminal Justice
University of Missouri-St.Louis
12.2020
Skills
- Written and oral communication
- Detail oriented
- Great listener
- Problem solver
- Organized
- Multitasking proficiency
- Greeting customers
Awards
The Jim Kennedy Scholarship, Cox Enterprises, $10,000, four years
Languages
English
Timeline
Guest Service Supervisor
Drury Hotels Company LLC
07.2024 - Current
Clerk Trainer
QuikTrip
03.2022 - 11.2022
Guest Service Agent
Drury Hotels Company LLC
01.2021 - 07.2024
Part-Time Clerk
QuikTrip
04.2014 - 07.2024
Bachelor of Science - Criminal Justice
University of Missouri-St.Louis
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