Summary
Overview
Work History
Education
Skills
Timeline
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David Swims

Marysville

Summary

Dynamic customer service professional with extensive experience at Tulalip Resort Casino, excelling in problem-solving and team leadership. Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in package handling and maintaining high standards, consistently creating memorable experiences and resolving issues promptly. Self-confident Guest Services Supervisor with two years of experience in a management position. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Experience in drafting memos and formal emails for professional correspondence.

Overview

10
10
years of professional experience

Work History

Guest Service Supervisor

Tulalip Resort Casino
12.2022 - Current
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Managed day-to-day operations of lodging facility and scheduling staff.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Created schedules and other documents utilizing Microsoft Word and Excel
  • Drafted memos and formal emails for professional correspondence.
  • Facilitated the operation of, and drafted forms and tickets for porterage for in-going and out-going bus groups
  • Participated in ongoing company training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.


Bellman

Tulalip Resort Casino
11.2018 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Participated in ongoing company training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.

Doorman

Tulalip Resort Casino
08.2017 - 11.2018
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Relieved guests of luggage and connected with porters for delivery to rooms.

Crew Member

McDonald's
03.2015 - 08.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Marysville Pilchuck Highschool
Marysville, WA
06.2017

Skills

  • Package handling
  • Customer service
  • Problem-solving
  • Excellent communication
  • Verbal and written communication
  • Experience in drafting memos and formal emails for professional correspondence
  • Operational management
  • Team management
  • Shift scheduling
  • Microsoft Excel
  • Microsoft Word

Timeline

Guest Service Supervisor

Tulalip Resort Casino
12.2022 - Current

Bellman

Tulalip Resort Casino
11.2018 - Current

Doorman

Tulalip Resort Casino
08.2017 - 11.2018

Crew Member

McDonald's
03.2015 - 08.2017

High School Diploma -

Marysville Pilchuck Highschool

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David Swims