Kaiden Hill
Summary
Goal-oriented individual familiar in greeting high-volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. A highly experienced Sales Associate known for outstanding team-building and project oversight skills. Gifted at working with all types of personalities.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Drive Shack Inc.
09.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Part Time Driver Helper
UPS
11.2022 - 12.2022
- Prevented damage to packages and products by correctly securing loads.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Relayed information about delivery changes and new orders.
- Displayed very good communication and customer service skills.
- Completed required product or package delivery documentation.
Package Handler
UPS
05.2022 - 08.2022
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed and loaded packages into correct trucks.
Sales Associate
Footlocker
02.2018 - 06.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
Associate of Science - Business Administration And Management
Wake Tech Community College
Raleigh, NC12-2023
High School Diploma -
Downingtown High School
Exton, PA06-2020
Skills
- Organization
- Package handling
- Shipping and receiving
- Excellent people skills
- Sales expertise
- Customer Service
- Computer Skills
- Detail Oriented
- Product Sales
- Issue Resolution
Timeline
Guest Service Representative
Drive Shack Inc.
09.2023 - Current
Part Time Driver Helper
UPS
11.2022 - 12.2022
Package Handler
UPS
05.2022 - 08.2022
Sales Associate
Footlocker
02.2018 - 06.2020
Associate of Science - Business Administration And Management
Wake Tech Community College
High School Diploma -
Downingtown High School
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