Tennis
Reniel Kaldani
Guest Service Representative / Student
Marietta,GA
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Guest Service Representative
TOCA Football
Marietta, GA
01.2021 - Current
- Generated over $40,000 in sales within first 6 months.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Configure Excel tables and reports to analyze business performance metrics and projections.
- Manage over 150 customers directly to deepen customer loyalty.
- Managed over 50 customer calls per day.
Internship Student
TOCA Football
Marietta, GA
06.2021 - 07.2021
- Developed and helped expand TOCA Social brand.
- Designed and presented social media campaign ideas.E.g., Posts reached 1000 views within first week.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Presented reports to clients and teammates regarding project progress and results.
Electronics Associate
Walmart
Marietta, GA
04.2019 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta, GA 06.2019 - 05.2023
BBA - Supply Chain Management
Georgia State University
Atlanta, GA 06.2021 - 05.2023
High School Diploma -
Pope High School
Marietta, GA 08.2015 - 05.2019
Skills
MS Office
Organization
Problem-solving skills
Time management
Customer Service
Adaptability
Interests
Swimming
Computers
Timeline
Internship Student
TOCA Football
06.2021 - 07.2021
BBA - Supply Chain Management
Georgia State University
06.2021 - 05.2023
Guest Service Representative
TOCA Football
01.2021 - Current
BBA - Computer Information Systems
Georgia State University
06.2019 - 05.2023
Electronics Associate
Walmart
04.2019 - 12.2020
High School Diploma -
Pope High School
08.2015 - 05.2019