Michael Hughes
Hospitality Manager
Arlington,TX
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly and polished Team Member offering proven experience in Fast Paced environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Guest Service Representative
The Bearded Lady
Fort Worth, TX
02.2020 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed proper placement of products and side items while implementing special instructions.
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
- Cleared tables immediately after guests left in preparation for next party.
Restaurant Manager
Applebee's Grill + Bar
Fort Worth, TX
04.2017 - 02.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Restaurant Team Member
Brinker Internationl, Chili's Grill & Bar
Fort Worth, TX
09.2007 - 08.2012
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
Associate of Arts - Journalism
Tarrant County College District
Fort Worth, TX 08.1997 - 05.2000
Skills
Time management
Problem-solving skills
Word processing
Cash Handling
Training & Development
Good listening skills
Interpersonal Communication
Excellent work ethic
MS Office
Compassion
Timeline
Guest Service Representative
The Bearded Lady
02.2020 - 04.2020
Restaurant Manager
Applebee's Grill + Bar
04.2017 - 02.2019
Restaurant Team Member
Brinker Internationl, Chili's Grill & Bar
09.2007 - 08.2012
Associate of Arts - Journalism
Tarrant County College District
08.1997 - 05.2000