DIBAMNY ROBLES
New Haven
Summary
IT/Network Support Specialist with over 5 Years of experience in troubleshooting and resolving IT issues. Skilled in various operating systems, software installations, and hardware components. Demonstrated ability to diagnose and fix computer and network problems efficiently, reducing system downtime. Known for strong technical skills and a customer-focused attitude. Committed to staying current with the latest technologies and providing high-quality support to users.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT/Network Support Specialist
Smartcon Solutions
Glastonbury, CT
10.2022 - Current
- Provide customer support for Smart Thermostat Networks remotely to mayor hotel chains (Marriott, Hilton, Etc.)
- Improved customer satisfaction by addressing and resolving technical issues.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Computer Technician
Red Thread
01.2022 - 10.2022
- Repaired or disassemble Windows, Mac and IOS Computers and Devices according to schedule
- Installed system updates, patched programs and optimized functionality.
- Diagnosed and repaired hardware malfunctions.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
Education
High School Diploma -
Escuela Superior Dr. Santiago Veve Calzada
01.2007
Skills
- PC/Mac/Laptop Servicing
- OS Installation & Updates
- Troubleshooting and Diagnostics
- Network configuration & Troubleshooting
- Hardware configuration
- Ticket management
- Customer service
- Security best practices
- User training
- Customer relationship management
- Salesforce
Certification
Google Cybersecurity Professional Certificate, 2023
Personal Information
Title: IT/Network Support Specialist
Languages
Spanish
Native or Bilingual
Timeline
IT/Network Support Specialist
Smartcon Solutions
10.2022 - Current
Computer Technician
Red Thread
01.2022 - 10.2022
High School Diploma -
Escuela Superior Dr. Santiago Veve Calzada