Diche Okocha
Cleveland Heights,OH
Summary
Detail-oriented administrative and public service professional with proven experience in case management, data accuracy, and customer relations across government, legal, and education environments. Skilled at managing high-volume records, supporting operations, and delivering exceptional service in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Administrative Docket Clerk Assistant
City of Cleveland Housing Court
Cleveland, OH, USA
10.2023 - Current
- Directed management of judicial case docket files to ensure accuracy and timely processing.
- Oversaw coordination of magistrate dockets to enhance daily court operations.
- Executed preparation and processing of official documents for mailing and legal notification.
- Ensured confidentiality of legal records and sensitive information through strict adherence to privacy protocols.
Customer Support Associate
Department of Public Health, Snider-Blake Personnel Services
07.2021 - 10.2023
- Facilitated residents in the accurate completion of birth and death certificates.
- Accessed and managed official records through government databases.
- Streamlined file organization and maintenance to ensure compliance and enhance accessibility.
Contact Tracer / Customer Service Specialist
Snider-Blake Personnel Services
08.2020 - 07.2021
- Facilitated interviews with residents diagnosed with COVID-19 to gather critical insights on their experiences.
- Drafted and finalized official quarantine and employer notification letters.
- Developed comprehensive tracking reports and conducted wellness follow-ups to enhance client engagement.
Detention Officer
Cuyahoga County Juvenile Detention Center
01.2019 - 01.2020
- Oversaw resident activities to guarantee safety and regulatory compliance.
- Implemented de-escalation and crisis intervention techniques to resolve conflicts effectively.
- Compiled comprehensive incident and behavioral reports to ensure accurate documentation.
Instructional Aide
Hope Academy Northcoast
01.2018 - 01.2019
- Facilitated classroom instruction and enhanced student learning outcomes.
- Facilitated small group activities, enhancing student engagement and comprehension in core subjects.
- Organized classroom materials and resources, ensuring a conducive learning environment for students.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
Substitute Teacher
Cleveland Heights School District
Cleveland Heights, OH, USA
01.2015 - 01.2017
- Designed and executed comprehensive lesson plans for K–12 students.
- Tracked and recorded student progress and classroom outcomes.
Cashier & Stock Associate
Tuesday Morning
01.2013 - 01.2014
- Executed customer service initiatives and ensured accurate transaction processing.
- Collaborated with team members to optimize store organization and inventory management.
- Processed customer transactions efficiently using point-of-sale systems.
Adult Probation Intern
City Of Cleveland
Cleveland, OH
01.2012 - 01.2013
- Oversaw management of 50+ probation cases and facilitated preparation of legal documentation.
- Conducted research to support compliance with probation regulations and policies.
- Reviewed and organized case files for accuracy and completeness.
Education
Bachelor of Arts - Sociology
The Ohio State University
Associate of Arts - Liberal Arts
Cuyahoga Community College
Skills
- Case Management & Records Processing
- Data Entry & Database Systems
- Client Relations
- Administrative Operations
- Confidential File Handling
- Conflict Resolution
- Microsoft Office Suite
- Research
- Strong organization
- Proofreading
- Teamwork and collaboration
- Excellent communication
Affiliations
- National Association for Black Social Workers
- Tutor — Project Learn
- Mentor — Boys & Girls Club
Timeline
Administrative Docket Clerk Assistant
City of Cleveland Housing Court
10.2023 - Current
Customer Support Associate
Department of Public Health, Snider-Blake Personnel Services
07.2021 - 10.2023
Contact Tracer / Customer Service Specialist
Snider-Blake Personnel Services
08.2020 - 07.2021
Detention Officer
Cuyahoga County Juvenile Detention Center
01.2019 - 01.2020
Instructional Aide
Hope Academy Northcoast
01.2018 - 01.2019
Substitute Teacher
Cleveland Heights School District
01.2015 - 01.2017
Cashier & Stock Associate
Tuesday Morning
01.2013 - 01.2014
Adult Probation Intern
City Of Cleveland
01.2012 - 01.2013
Bachelor of Arts - Sociology
The Ohio State University
Associate of Arts - Liberal Arts
Cuyahoga Community College