Dickernst Nelson
Katy
Summary
Operations-focused professional with leadership experience in logistics, fleet performance, operational risk management, and cross-functional coordination. Proven ability to analyze operational processes, improve efficiency, and support data-driven decision making. Former U.S. Army reconnaissance specialist with strong operational discipline and leadership experience. Currently completing an MBA in Finance to strengthen analytical and operational strategy skills. Fluent in English, French, and Haitian Creole.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Branch Manager
Enterprise Mobility
Katy
06.2024 - 12.2025
- Directed daily branch operations including fleet management, financial performance, and staff leadership for a high-volume rental location.
- Oversaw fleet availability, maintenance scheduling, and vehicle logistics to ensure operational readiness and cost efficiency.
- Analyzed operational data and revenue trends to improve branch profitability and performance metrics.
- Managed operational budgets, revenue targets, and account receivables while ensuring compliance with company policies and risk management standards.
- Led and developed staff, improving customer service scores and operational efficiency.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Analyzed sales data to identify trends and inform business decisions.
- Conducted performance evaluations to support employee growth and development.
- Oversaw inventory management to maintain optimal stock levels.
- Managed daily operations to ensure smooth branch functionality.
Assistant Branch Rental Manager
Enterprise Mobility
Katy
01.2023 - 06.2024
- Managed fleet logistics, operational performance tracking, and customer account management.
- Analyzed demand trends to optimize fleet availability and utilization.
- Achieved the highest customer service score in the region and ranked in the top ten for six consecutive months in performance metrics for revenue generation and operations.
- Assisted customers with vehicle selection and rental agreements.
- Trained new staff on rental procedures and customer service protocols.
- Maintained accurate records of rentals, returns, and damages for reporting purposes.
Manager Trainee and Assistant Manager
Enterprise Mobility
Katy
04.2022 - 01.2023
- Supported operational planning, account management, and service delivery.
- Assisted with performance tracking, operational documentation, and logistics coordination to maintain branch efficiency and service quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted in developing policies and procedures related to customer service operations.
- Learned business from ground-up to fully understand every operational facet and contribute to long-term corporate success.
Assistant G3 Training Officer (2LT)
Tennessee State Guard
Nashville
01.2020 - 01.2022
- Supervised personnel and supported operational planning for homeland security support missions.
- Conducted risk assessments and coordinated training programs to ensure operational readiness and safety compliance.
- Developed training programs for diverse audiences within the state guard.
- Conducted assessments to evaluate training needs and effectiveness.
- Facilitated instructional sessions on leadership and operational procedures.
- Coordinated logistics for training events and workshops across various locations.
Reconnaissance Specialist (19D)
United States Army
09.2013 - 09.2016
- Conducted reconnaissance operations and coordinated multi-vehicle patrol logistics.
- Planned mission routes, maintained communications between teams, and implemented risk mitigation procedures during operations.
- Conducted reconnaissance missions to gather intelligence on enemy positions.
- Prepared detailed reports summarizing intelligence findings for command review.
- Evaluated reconnaissance data to support tactical decision-making processes.
Education
MBA - Finance
University of Houston-Victoria
Katy, TX 08.2022 - 03.2026
BBA - Marketing Management
Austin Peay State University
Clarksville , TN 01.2016 - 08.2019
Skills
- Operational analysis
- Process improvement
- Logistics and fleet operations
- Performance metrics and reporting
- Financial analysis
- Risk assessment and compliance
- Operational planning
- Data-driven decision making
- Stakeholder communication
- Team leadership
- Data analysis
- Operational efficiency
- Staff development
- Strategic planning
- Risk assessment
- Inventory management
- Sales expertise
Additional Qualifications
English, French, Haitian Creole, Military leadership experience, Operations and risk management, Cross-functional coordination
Timeline
Branch Manager
Enterprise Mobility
06.2024 - 12.2025
Assistant Branch Rental Manager
Enterprise Mobility
01.2023 - 06.2024
MBA - Finance
University of Houston-Victoria
08.2022 - 03.2026
Manager Trainee and Assistant Manager
Enterprise Mobility
04.2022 - 01.2023
Assistant G3 Training Officer (2LT)
Tennessee State Guard
01.2020 - 01.2022
BBA - Marketing Management
Austin Peay State University
01.2016 - 08.2019
Reconnaissance Specialist (19D)
United States Army
09.2013 - 09.2016