Didi Shoeb
Chantilly,VA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Concierge Supervisor
Emad Shoeb
12.2025 - Current
- Managed guest inquiries and provided tailored information to enhance overall experience.
- Oversaw daily operations of concierge desk, ensuring efficient service delivery.
- Trained new staff on best practices for guest relations and operational procedures.
- Assisted guests with reservations, transportation, and special requests to ensure satisfaction.
Executive Assistant
Emad Shoeb
09.2022 - 07.2023
- Managed executive schedules, coordinating meetings and appointments efficiently.
- Prepared and organized documents for presentations and reports.
- Assisted in the planning and execution of company events and initiatives.
- Maintained confidentiality while handling sensitive information and communications.
Host Manager
Emad Shoeb
05.2022 - 09.2022
- Managed host staff scheduling to optimize seating arrangements and improve guest flow.
- Trained new hosts on customer service protocols and reservation systems.
- Coordinated with kitchen and waitstaff to ensure seamless dining experiences for guests.
- Oversaw daily operations, including greeting guests and managing waitlists efficiently.
Host
Emad Shoeb
02.2020 - 05.2022
- Greeted and seated guests, ensuring a positive first impression.
- Managed reservations and waitlists using restaurant management software.
- Assisted in training new hosts on service standards and procedures.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
Education
Associate of Applied Science - Political Science
Northern Virginia Community College
Annandale, VA06-2027
High School Diploma -
John Champe High School
Aldie, VA06-2021
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Policy enforcement
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Concierge Supervisor
Emad Shoeb
12.2025 - Current
Executive Assistant
Emad Shoeb
09.2022 - 07.2023
Host Manager
Emad Shoeb
05.2022 - 09.2022
Host
Emad Shoeb
02.2020 - 05.2022
Associate of Applied Science - Political Science
Northern Virginia Community College
High School Diploma -
John Champe High School