DIEDRA N. JAMES
Somerville,Ma
Summary
Uniquely-qualified individual proficient in multidisciplinary fields, focused and dedicated to developing new skills through learning opportunities, as I complete my BA in Human Services. Strives for growth and offers phenomenal ambition to see projects through to completion and ultimate success. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Advocate
Mass General Brigham
10.2022 - Current
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted in conducting needs assessments to identify key areas of service needs.
Housing Navigator
HomeStart
06.2019 - 10.2022
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
Direct Care Professional
Communities For People
11.2017 - 06.2019
- Assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Recovery Specialist
Lahey Health
12.2013 - 11.2017
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Tracked client participation in treatment services to identify attendance issues.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Facilitated group and individual therapy in outpatient setting.
Education
High School Diploma -
East Boston High
06.2001
Skills
- HIPPA / OSHA Policies
- Administrative skills
- Project Management
- Microsoft Word, Excel & Power-point
- Documentation expertise
- Solutions development
- Community Outreach Programs
- Community Resource Navigation
- Application Processes
- Client Intakes
- Coordinate Service Referrals
- Eligibility Requirements
Certification
CMA - Certified Medical Assistant
Timeline
Housing Advocate
Mass General Brigham
10.2022 - Current
Housing Navigator
HomeStart
06.2019 - 10.2022
Direct Care Professional
Communities For People
11.2017 - 06.2019
Recovery Specialist
Lahey Health
12.2013 - 11.2017
High School Diploma -
East Boston High
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