Briana Green
Brooklyn,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Housing Advocate
Breaking Ground
06.2023 - Current
- Advocates for patient to ensure adequate housing, treatment, benefits and community services
- Community Outreach
- Utilizes community services to assist patients in crisis and provide oversight in the development of newsletters, brochures, flyers for programs and informational talks
- Maintained detailed records of client interactions and outcomes to ensure accurate reporting
Assistant Manager
Jimmy Jazz
02.2019 - 06.2023
- Managed a team of 10-12 staff members
- Provided effective and efficient customer service
- Organized, maintained, and assembled all important documents needed for audit purposes
- Completed ticketing and price tag changes, as well as assisted with shipments that were received for stock
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Primark Retail
04.2018 - 01.2021
- Prepared merchandise for sales floor by pricing or tagging
- Listened to customer needs and desires to identify and recommend optimal products.
- Pitched new ideas for the look of each season collection to provide different options for a variety of customers
- Replenished all stock items as shipment arrived
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Counselor
Pac Plex
01.2017 - 02.2018
- Organized and maintained clerical work such as answering the phone, creating time sheets, and filing important data into the program’s system
- Worked with children of varying age, interest, skill, and developmental levels
- Supervised and engaged campers in a variety of recreational activities, ensuring a safe and enjoyable experience.
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
Administrator
Police Athletic League- PAL
12.2015 - 08.2016
- Organized and filed paperwork for clients and the organization
- Answered and assisted clients on phone calls
- Assisted in faxing and copying necessary paperwork
- Used different technological applications such as Microsoft word and Excel to create electronic records/files
- Conducted new intakes and registration for incoming members
Education
High School Diploma -
Benjamin Banneker
Brooklyn, NY 06.2016
No Degree - Business
SUNY Morrisville College
Morrisville, NYSkills
Exceptional customer service
Client Advocacy
Homelessness Prevention
Collaboration and Teamwork
Decision-Making
Problem-solving aptitude
Timeline
Housing Advocate
Breaking Ground
06.2023 - Current
Assistant Manager
Jimmy Jazz
02.2019 - 06.2023
Sales Associate
Primark Retail
04.2018 - 01.2021
Counselor
Pac Plex
01.2017 - 02.2018
Administrator
Police Athletic League- PAL
12.2015 - 08.2016
High School Diploma -
Benjamin Banneker
No Degree - Business
SUNY Morrisville College
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