Kammi Campbell
Summary
Dynamic Housing Advocate and Manager with a proven track record at Volunteers of America UT and SMT Investments. Excelled in client advocacy and team leadership, enhancing customer satisfaction and program effectiveness. Skilled in problem-solving and excellent communication, adept at empowering clients and resolving conflicts. Achievements include significant improvements in service delivery and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Advocate
Volunteer's of America UT
07.2023 - Current
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Educated clients about their rights, empowering them to advocate for themselves effectively when necessary.
- Advocated for clients facing discrimination within the shelter based on race, disability status, or other protected characteristics.
- Connected clients to emergency shelters or transitional housing programs when appropriate, providing a safe space during times of crisis.
Manager
SMT Investments
01.2020 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Two Rivers High School, Ogden UT
Ogden, UT05.2009
Skills
- Homelessness Prevention
- Peer Support Certification
- Client Advocacy
- Multicultural Sensitivity
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
Certification
Peer Support Certification
Timeline
Housing Advocate
Volunteer's of America UT
07.2023 - Current
Manager
SMT Investments
01.2020 - 09.2022
High School Diploma -
Two Rivers High School, Ogden UT
Similar Profiles
Analyse RiveraAnalyse Rivera
Program Assistant at Volunteer's Of America Delaware VallyProgram Assistant at Volunteer's Of America Delaware Vally
Brandy NealBrandy Neal
Facilities Coordinator at Volunteers of America, UtFacilities Coordinator at Volunteers of America, Ut
Benjamin JohnsonBenjamin Johnson
Medical Technician and Translator at Doctor Volunteer's ClinicMedical Technician and Translator at Doctor Volunteer's Clinic
Nivyimana Safi-AgatheNivyimana Safi-Agathe
Housing Advocate at Holy Cross Services: New Hope Community CenterHousing Advocate at Holy Cross Services: New Hope Community Center
Jasmine MarquezJasmine Marquez
Housing Advocate at Radiant FuturesHousing Advocate at Radiant Futures