Diedre Burke
Arlington,TX
Summary
Energetic, detailed, and influential Loss Prevention Director and Consultant with a proven track record in developing programs to reduce theft, loss, and waste in corporate environments. Exceptional investigation, interviewing, and communication skills to obtain valuable information and evidence. Proven ability to build strategic alliances in support of business initiatives. A compelling leader with a history of hiring, developing and retaining high-performance teams of skilled professionals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Background Investigator and Security Specialist
Haywood Security Solutions
Dallas, TX
03.2024 - Current
- Conducted comprehensive interviews with subjects, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Reviewed and analyzed detailed records.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Obtained background check data on characters, financial statuses and personal histories.
- Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
- Played a pivotal role in protecting organizations'' reputations by identifying candidates who posed potential threats due to criminal activity or dishonesty.
- Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
Regional Loss Prevention Director
Carmax
Irving, TX
09.1994 - 09.2024
- Manage loss prevention programs for 30 stores with over 2,000 employees, including training, monitoring, investigations, and system audits.
- Develop and facilitate training programs and materials on loss prevention practices, policies, and operations.
- Investigate policy violations through interviewing employees and witnesses.
- Ensure store compliance with physical security schematics to protect assets.
- Perform audits of safety procedures, business offices, and CCTV systems.
- Partner with law enforcement (local police, auto theft task force, FBI, and secret service) to investigate and resolve major theft cases.
- KEY ACHIEVEMENTS:
- Collaborated on the grand opening of each store in the region, including assessment of crime statistics, creation of action plans, and management training.
- Single-handedly broke up a fraud ring to recover seven cars. Created improvement plans to help one store reduce overspend by nearly 50% per car. Reduced recordable injuries by 87% at one store.
Safety and Security Manager
Army Airforce Exchange Service
Dallas, TX
01.1992 - 04.1993
- Obtained positions of increasing responsibility through Store Detective, Mobile Video Surveillance Specialist, and Safety and Security Manager.
- Oversaw risk management, loss prevention, and safety operations for a 36K sq. ft. distribution center to reduce instances of theft, waste, and abuse.
- Directed a team of safety specialists to ensure that associates followed safety protocol.
- Ensured that drivers transported loads securely and in compliance with state DOT laws.
- Installed cameras to investigate loss, fraud, theft, and abuse of all Air Force and Army Bases in the Northeastern US.
Patrol Officer
El Paso Police Department
El Paso, TX
03.1988 - 01.1992
- Promoted community peace and protection of citizens through law enforcement activities. Supported detectives with investigations and court proceedings.
- Partnered with store managers on bases to conduct loss investigations.
Education
General Coursework - undefined
University of Iowa
Iowa City, IANo Degree -
City of El Paso Police Academy
El Paso, TXSkills
- Risk Management
- Loss Prevention
- Forensic Interviewing
- Theft Investigations
- Team Training and Development
- Mobile Camera Installation
- System Audits
- Building Consensus
Certification
- International Association of Auto Theft Investigators
- International Association of Financial Crimes Investigators
- Wicklander Certified
- Reid Certified
- Certified Forensic Interviewer
- Formerly TCLOSE certified
Timeline
Background Investigator and Security Specialist
Haywood Security Solutions
03.2024 - Current
Regional Loss Prevention Director
Carmax
09.1994 - 09.2024
Safety and Security Manager
Army Airforce Exchange Service
01.1992 - 04.1993
Patrol Officer
El Paso Police Department
03.1988 - 01.1992
General Coursework - undefined
University of Iowa
No Degree -
City of El Paso Police Academy