Diedre E. Chamberlain
Hanover,MD
Summary
Dynamic leader with a proven track record at leveraging analytical reasoning and emotional awareness to drive growth and enhance client services. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and success in building long-lasting relationships. Caring, skilled and passionate about positively impacting programs and helping participants by providing expert support. Familiar with streamlining processes and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Support Broker
Developmental Disabilities Administration
09.2023 - Current
- Empower individuals with disabilities by connecting them to appropriate resources and services.
- Educate clients on available resources within their communities to enhance independence and quality of life.
- Establish trust with clients through empathetic listening and open communication, fostering long-term relationships.
- Maintain detailed records of all interactions, ensuring regulatory compliance and seamless information sharing among team members.
- Facilitate successful transitions from institutional care to community living for numerous clients.
- Utilize strong problem-solving skills to address unique challenges faced by individual clients.
- Organize workshops on topics such as budgeting, self-advocacy, and employment skills to promote empowerment among clients.
- Build strategic partnerships with local organizations and businesses that offered valuable resources for clients'' diverse needs.
- Collaborate with interdisciplinary teams to ensure well-rounded support for clients'' diverse needs.
- Assess client progress regularly through thorough evaluations, making data-driven recommendations for service plan adjustments.
- Advise clients on benefit eligibility criteria and assisted them in navigating complex application processes.
- Streamline communication between clients and agencies for efficient service provision.
- Serve as a liaison between families and support networks, facilitating understanding and collaboration in the best interest of the client.
Director, Small Business Certifications
AmeriHealth Caritas | United Healthcare
07.2022 - 07.2023
- Provided oversight of small business certifications within the public health area; evaluated effectiveness of customer program, enhancing diversity, while driving economic growth
- Ensured public health corporations are in compliance with small business participation mandates; responsible for servicing Amerihealth Caritas and United Healthcare
- Implemented improved processes, reporting systems and conducted internal and external stakeholder requests and supporting internal team addressing emerging needs
- Conducted internal data analysis collecting, aggregating, and filtering data from multiple databases for presentation
- Developed new quantitative and qualitative models to better interpret customer data
Deputy Director, CARES Act Program
U.S. Department Of Commerce, Federal Grant Program
07.2020 - 06.2022
- Provided Training, Education and Advisory Services to small Minority Business Enterprises (MBEs) specifically impacted by COVID-19
- Assisted in creating modified, sustainable business models through analysis and evaluation of existing programs and services providing guidance in proactive methods of improving efficiencies
- Facilitated small minority businesses' access to and the acquisition of over $725Kin assets and capital through identification and utilization of various COVID-19 grants and programs within the first sixty (60) days as Deputy Director
- Provided grant program stakeholders with ad hoc, quarterly, bi-annual and annual reports of program status, number of small businesses served, type of services provided, and dollars spent
Lounge Bartender
Aloft Hotel | Marriott Brand
08.2017 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Business Development & Marketing Manager
David A. Charles, M.D.. Internal Medicine Practice
02.2010 - 09.2018
- Expanded company''s product portfolio by successfully launching new offerings, enabling access to additional revenue streams.
- Negotiated favorable contracts with suppliers, reducing costs and increasing profit margins for the company.
- Developed strong partnerships with key industry players, enhancing company''s market presence and growth potential.
- Conducted comprehensive market research and analysis to identify emerging trends, leveraging insights to tailor marketing campaigns for maximum impact.
- Conducted in-depth analyses of sales data to identify areas for improvement, subsequently implementing targeted measures that led to significant boosts in revenue.
- Leveraged digital advertising platforms such as Google Ads and Facebook to cost-effectively target potential customers, leading to increased brand exposure and lead generation.
- Championed customer relationship management initiatives that led to improved satisfaction levels among existing clients while attracting new clientele through word-of-mouth referrals.
- Mentored junior team members on best practices in business development and marketing strategy, fostering an environment conducive to professional growth.
Education
Marketing Management
Bowie State University
Bowie, MDSkills
- Analytical Reasoning
- Risk Mitigation
- Client Representation
- Research Proficiency
- Community Outreach
- Emotional Awareness
- Customer Service
- Documentation Proficiency
Certification
- Support Broker | Department of Disabilities Administration
- Airbnb Super Host | Multiple Washington, DC Properties
- Veterinary Technician | Prince George's Community College
TECHNOLOGICAL PROFICIENCIES
- Microsoft Office Suite/Microsoft Teams
- Medical Data Systems
- Web Conferencing Platforms
- Document Management and Sharing Systems
- Salesforce
HOBBIES
- Animal Rescue and Rehoming Efforts
- Pet Care Services
- Interior Design Staging
Timeline
Certified Support Broker
Developmental Disabilities Administration
09.2023 - Current
Director, Small Business Certifications
AmeriHealth Caritas | United Healthcare
07.2022 - 07.2023
Deputy Director, CARES Act Program
U.S. Department Of Commerce, Federal Grant Program
07.2020 - 06.2022
Lounge Bartender
Aloft Hotel | Marriott Brand
08.2017 - 12.2021
Business Development & Marketing Manager
David A. Charles, M.D.. Internal Medicine Practice
02.2010 - 09.2018
Marketing Management
Bowie State University
- Support Broker | Department of Disabilities Administration
- Airbnb Super Host | Multiple Washington, DC Properties
- Veterinary Technician | Prince George's Community College
Similar Profiles
Anandita AnanditaAnandita Anandita
Residential Care Worker at Developmental Disabilities AdministrationResidential Care Worker at Developmental Disabilities Administration
Michelle EpsteinMichelle Epstein
Behavior Support Worker at Developmental Disabilities Institute, DDIBehavior Support Worker at Developmental Disabilities Institute, DDI
Jennifer GregoryJennifer Gregory
Assistant Teacher at Developmental Disabilities Institute, ESCAssistant Teacher at Developmental Disabilities Institute, ESC