Diego Acevedo
Aurora,CO
Summary
Experience BP Supervisor bringing four years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
BP Above Wing Customer Support Supervisor
Worldwide Flight Services
1830 E 71st Ave Denver, Co 80249
02.2020 - Current
- Developed strong relationships with key customers, leading to improved retention rates and loyalty.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Facilitated regular meetings with other supervisors to share best practices and discuss ongoing challenges faced by the customer support department.
- Participated in recruitment efforts, interviewing prospective candidates to identify those who possessed both technical aptitude and strong interpersonal skills needed for success in the role.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
Education
No Degree - Business
Community College of Denver
Denver, COGoogle IT Support Certification -
Coursera
High School Diploma -
Gateway High School
Aurora, CO05.2018
Skills
- Team Leadership
- Complaint Resolution Official (CRO)
- Ground Security Coordinator (GSC)
- Proficient in Excel
- Schedule Management
- Decision-Making
- Administrative Management
- Office Management
- Employee Supervision
- Staff Management
- Customer Service
- Customer Relations
- Support Services
- New Hire Orientation
- Staff Motivation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
BP Above Wing Customer Support Supervisor
Worldwide Flight Services
02.2020 - Current
No Degree - Business
Community College of Denver
Google IT Support Certification -
Coursera
High School Diploma -
Gateway High School