DIEGO ALCARAZ

• Review acquisition packets and real estate contracts for residential and commercial properties, ensuring compliance with contractual terms and regulatory guidelines to mitigate risks.
• Coordinating with county tax offices to settle real estate taxes and clear titles, partial releases with mortgage liens, tax liens, and judgment issues to facilitate transactions.
• Analyze right-of-way and construction plans to facilitate the acquisition process, review legal descriptions, warranty deeds and title documentation for property title clearance.
• Developed and maintained relationships with landowners, county officials, and legal teams to ensure seamless transactions and enhance communication.
• Facilitate bilingual communication with Spanish-speaking property owners by translating real estate contracts, Right of Way acquisition correspondence, property owner memoranda, and relocation assistance documentation to ensure accurate understanding of project requirements, property rights, and available benefits.

• Analyzed client documentation to develop tailored solutions, showcasing expertise in managing complex information and ensuring compliance.
• Cultivated and managed client relationships to enhance business processes and operational efficiency.
• Collaborated cross-functionally to identify performance improvements and inform strategic decision-making.

• Conducted detailed research and regulatory analysis to evaluate client situations, determine project scope and feasibility, identify potential risks, and develop well-supported positions in accordance with applicable guidelines and regulations.

• Reviewed and analyzed complex financial and supporting documentation, including Forms 941, W-2, and W-3, to verify eligibility, assess relevant facts, document findings, and ensure compliance with applicable program requirements.

• Maintained detailed documentation of client engagements and analytical findings, demonstrating strong attention to detail, regulatory interpretation, record review, and case management.

• Provided personalized mortgage services, guiding clients through the loan process, from document gathering to credit counseling.
• Cultivated strong client relationships, ensuring compliance with company policies and regulatory guidelines throughout loan processes.
• Guided first-time homebuyers on assistance programs and supported repeat buyers with loan qualification and credit analysis.
• Marketed residential loans and services to expand customer base, directly contributing to revenue growth.

• Managed multiple files from initial intake through completion, ensuring accurate documentation, timely processing, and compliance with applicable regulations and procedures.

• Conducted detailed file audits and quality-control reviews to identify discrepancies, verify supporting documentation, and resolve issues prior to final processing and release of funds.

• Communicated with clients and stakeholders regarding documentation requirements, deadlines, processes, and financial matters while effectively resolving escalated issues.

• Maintained accurate records and prepared statistical reports while coordinating with multiple departments to facilitate efficient and timely file processing.