Oyukie Nunez

• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• Created detailed reports summarizing key performance indicators for management review.
• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Maintained updated knowledge through continuing education and advanced training.
• Average 150 calls a day, being able to provide great performance while having a high call volume.
• Analyzing the situation, emotional and financial distress a customer might be in, while being able to keep clear judgment following guidelines.

• Brought attention to the products currently sold world wide increasing revenue by 8% in the last quarter.

• Assisting and briefing customers on promotions, sales and all policies to ensure 100% customer satisfaction.

• Handling credit checks by confirming identities to reduce security breaches and scams.

• Process bank information for the consumers using Sara +Portal.

• Measured and weighed items to meet quality standards and prevent waste.
• Maintained production and quality documentation.
• Calibrated machines to adhere to quality standards and maintain required productivity levels.
• Set up and operated production machinery according to specific standards and protocols of company.
• Separated products according to weight, grade and size of material to produce final product.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.