Diego Bermudez Muro
Call center representative
Chicago,IL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Storm marketing leads
Tepic,mx, Nay
01.2021 - 12.2021
- Helping homeowners set up appointments to get their roofs inspected for weather damage
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
Block Mason
Frehner Masonry
Las Vegas, Nevada
03.2018 - 12.2020
- Planned and laid out masonry walls in accordance with blueprints and job specifications.
- Prepared mortar mix for block laying, using hoes, cement mixers, or mortars boxes.
- Installed metal anchors into concrete structures to secure masonry units.
- Laid block courses of varying heights to create level surfaces for buildings.
- Cut blocks or bricks using power saws, hammers and chisels as needed.
- Repaired existing block walls by removing deteriorated sections and replacing them with new blocks.
Sandwich Maker
SUBWAY®Restaurants
Las Vegas, Nevada
07.2019 - 12.2019
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Kept records of sandwich orders for inventory purposes.
- Operated cash registers, handled money, and provided change when necessary.
Education
High School Diploma -
San Jose High Academy
San Jose, CA08-2010
Skills
- Data Entry
- Payment Processing
- Call Control
- Quality Assurance
- Customer Service
- Product Upselling
- Call control skills
- Problem-solving skills
- FLUENT IN Spanish
- Communicating with clients
- Professional phone voice
- Call Center Customer Service
Timeline
Call Center Representative
Storm marketing leads
01.2021 - 12.2021
Sandwich Maker
SUBWAY®Restaurants
07.2019 - 12.2019
Block Mason
Frehner Masonry
03.2018 - 12.2020
High School Diploma -
San Jose High Academy
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