Diego Blancas
Los Angeles,CA
Summary
Operations-Focused Team Leader experienced in supervising high-volume shifts and managing daily operations. Achieved improvements in operational efficiency and team performance through effective staff training and workflow coordination. Focused on enhancing service delivery and compliance with safety standards while resolving customer issues to meet service benchmarks.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Cash Auditor
McDonald's
Los Angeles, CA
01.2022 - Current
- Led daily shift operations including staffing, workflow coordination, and performance oversight
- Supervised 10–20 employees per shift in a high-volume operation
- Enforced safety and compliance standards while managing time-sensitive operations
- Managed opening/closing procedures, cash handling, and inventory control
- Trained and onboarded new hires to enhance team development and retention
- Resolved customer issues calmly and efficiently in high-pressure situations
- Collaborated with management to achieve operational goals and maintain service benchmarks
CREW TRAINER
McDonald’s
Huntington Park, CA
01.2023 - 01.2024
- Trained new employees on procedures, safety standards, performance expectations to ensure compliance and effective operations
- Trained new employees on procedures, safety standards, and performance expectations
- Enhanced shift efficiency and service consistency through targeted training and support for team members
- Instructed new crew members on essential McDonald's service and kitchen procedures to ensure operational consistency.
- Coached team members on food safety and cleanliness standards to maintain high quality and safety during service.
- Supported customer service by managing order-taking interactions by performing order-taking procedures across drive-thru, counter, and POS system.
CREW MEMBER
McDonald’s
Huntington Park
01.2022 - 01.2023
- Provided quick, precise service in high-traffic environment, enhancing customer satisfaction
- Delivered fast, accurate service in a high-traffic environment
- Supported team operations during peak business hours, ensuring smooth workflow and timely service
- Greeted customers and processed orders at front counter and drive-thru, contributing to positive dining experience
- Assembled a variety of sandwiches, fries, and meals to meet customer demand efficiently. to ensure timely customer service.
- Maintained cleanliness and safety standards
Education
High School Diploma - Public Service
Diego Rivera Learning Complex
Los Angeles, CA 01.2018 - 01.2022
Some College (No Degree) - Business Administration
East Los Angeles College
Monterey Park, CASkills
- OSHA compliance
- Inventory control
- POS systems
- Workflow coordination
- Daily workflows
- Production scheduling
- Team leadership
- Employee scheduling
- Employee attendance monitoring
- Team collaboration
- Operations management
- Client support
- Customer service focus
- Client service
- Sales upselling
- Service management
- Problem solving
- Cash auditing
- Complaint resolution
- Follow-up procedures
- Attention to detail
- Performance metrics
- Performance reviews
- Resource management
- Strategic thinking
- Time Management & Multitasking
- Flexible schedule
- Team engagement
- Team-building activities
- Employee recognition
- Diplomatic and fair
- Motivational leadership
- Role modeling
- Production reporting
- Quality inspections
- Security procedures adherence
- Drawer assignments
- Briefing facilitation
- Creative solutions
- Interpersonal relations
- Retention strategies
- Conflict resolution
- Staff supervision
- Strong verbal and written communication
- Employee relations
- Positive attitude
- Team motivation
- Action planning
- Policy enforcement
- Communication skills
- Issue resolution
- POS deletions
- Sales reporting
LANGAUGES
English, Some Spanish
Timeline
CREW TRAINER
McDonald’s
01.2023 - 01.2024
Cash Auditor
McDonald's
01.2022 - Current
CREW MEMBER
McDonald’s
01.2022 - 01.2023
High School Diploma - Public Service
Diego Rivera Learning Complex
01.2018 - 01.2022
Some College (No Degree) - Business Administration
East Los Angeles College