Diego Blas
Elk Grove Village,IL
Summary
Proven leader in fast-paced environments, adept at Operations Management and Customer Engagement, significantly enhanced customer satisfaction at Burger King. Skilled in Health and Safety Regulations, expertly trained teams, and minimized waste, ensuring food safety compliance. Excelled in complaint resolution, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Fast Food Manager
Burger King
08.2023 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Fast Food Worker
Burger King
09.2022 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Fast Food Worker
Burger King
08.2021 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
Electrical Engineering
William Rainey Harper College
Palatine, ILJames B Conant High School
Hoffman Estates, ILSkills
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
- Customer Engagement
- Complaint resolution
- Store maintenance
Languages
Spanish
Native or Bilingual
Timeline
Fast Food Manager
Burger King
08.2023 - Current
Fast Food Worker
Burger King
09.2022 - 08.2023
Fast Food Worker
Burger King
08.2021 - 08.2022
Electrical Engineering
William Rainey Harper College
James B Conant High School
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