Diego Carrillo
Santa Ana,CA
Summary
Reliable Service Crew Member with a strong commitment to exceptional customer service. Demonstrates effective communication and problem-solving skills, ensuring high satisfaction levels while adhering to health and safety standards. Dedicated to teamwork and optimizing service efficiency during peak hours.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Pollo Loco
Orange, CA
03.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Assisted in training new team members on operational procedures and best practices.
- Collaborated with team members to optimize workflow and improve service efficiency during peak hours.
- Experienced and in training as manager, able to perform management tasks
- Resolved customer complaints effectively, turning negative experiences into positive outcomes through proactive communication.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
High School Diploma -
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Food safety knowledge
- Cleanliness and hygiene
- Stress tolerance
- Menu memorization
- Training and coaching
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Service Crew Member
Pollo Loco
03.2024 - Current