Diego Cazares
Denton,TEXAS
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Club Customer Service Outfitter
Bass Pro Shops LLC
08.2023 - Current
- Provided excellent customer service by addressing customer concerns and inquiries promptly, improving overall customer experience.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Strengthened client relationships through consistent communication and excellent customer service.
- Consistently placed in among the top 5 Outfitter in the company for referrals.
McDonald's Crew Trainer
McDonald's
06.2019 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Taught new team members correct procedures for all areas of operations.
- Set a positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Bachelor of Computer Science - Cyber Security
University of North Texas
Denton, TX05.2026
High School Diploma -
Lawrence Dale Bell High School
Hurst, TX05.2022
Skills
- Clear Communication
- Dependable and Cooperative
- Equipment Troubleshooting and Maintenance
- Problem-solving
- Willingness to Learn
- Crew Leadership
- Spanish Fluency
- Computer skills
Certification
GOOGLE CERTIFICATE - IT AUTOMATION WITH PYTHON
GOOGLE CERTIFICATE - FOUNDATIONS OF CYBERSECURITY
SOUTHERN METHODIST UNIVERSITY - CYBERSECURITY CONCEPTS CERTIFICATE
COLLEGE OF ENGINEERING DEANS LIST AWARD
GENE A . BUINGER CAREER & TECHNICAL EDUCATION ACADAMY - EMPLOYABILITY SKILLS AWARD
Timeline
Club Customer Service Outfitter
Bass Pro Shops LLC
08.2023 - Current
McDonald's Crew Trainer
McDonald's
06.2019 - 03.2022
Bachelor of Computer Science - Cyber Security
University of North Texas
High School Diploma -
Lawrence Dale Bell High School
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