Diego Cortez
Part Specialist
San Francisco,CA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of vehicle parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Electrician Helper
Abner's Electrical
03.2023 - Current
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
Mobile Mechanic
Self Employed
01.2022 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Preventive Maintenance Technician
Klaus Multiparking llc
San Francisco, CA
2023.10 - 2024.02
- Enhanced equipment efficiency by conducting thorough preventive maintenance inspections and repairs.
- Reduced machinery downtime with timely identification and troubleshooting of mechanical issues.
- Maintained accurate records of all completed maintenance tasks, facilitating efficient future servicing and minimizing potential errors.
- Collaborated with other technicians to develop streamlined processes for identifying and addressing common equipment malfunctions.
- Wrote and revised maintenance procedures.
- Detected and repaired machinery faults using electrical and manual testing methods.
Parts Specialist
O'Reilly Auto Parts Store
11.2021 - 09.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Satisfied customers with fast, knowledgeable service for car product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Front Desk Associate
City Sports Club
01.2021 - 06.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Kipp San Francisco College Preparatory
San Francisco, CA06.2020
Skills
- Power and Hand Tool Use
- Visual Signals
- Data Systems
- Detailed Instruction
- Customer Service
- Production Goals
Languages
Spanish
Native or Bilingual
Timeline
Preventive Maintenance Technician
Klaus Multiparking llc
2023.10 - 2024.02
Electrician Helper
Abner's Electrical
03.2023 - Current
Mobile Mechanic
Self Employed
01.2022 - Current
Parts Specialist
O'Reilly Auto Parts Store
11.2021 - 09.2023
Front Desk Associate
City Sports Club
01.2021 - 06.2021
High School Diploma -
Kipp San Francisco College Preparatory
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