Diego Cruz
Palm Beach Gardens
Summary
Personable and attentive, known for welcoming demeanor and exceptional communication skills. Adept at providing top-notch customer service and ensuring guests have seamless and enjoyable experience. Committed to creating relaxing and enjoyable environment for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool Concierge
Lifetime Fitness Center
11.2024 - 08.2025
- Assisted guests with poolside inquiries and service requests.
- Maintained cleanliness and organization of pool areas and surrounding facilities.
Kids Supervisor
Lifetime Fitness Center
06.2024 - 11.2024
- Supervised daily operations to ensure high-quality customer service and facility maintenance.
- Implemented scheduling systems to optimize staff allocation and enhance workflow efficiency.
- Coordinated team meetings to address performance issues and improve service delivery standards.
Kids Instructor
Lifetime Fitness Center
06.2023 - 07.2024
- Led group classes, fostering a supportive environment that encouraged participation and teamwork.
- Mentored new instructors on program delivery and best practices in engagement with kids
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Grocery Bagger
Carmine's
02.2023 - 06.2023
- Pack groceries efficiently to ensure customer satisfaction and timely service.
- Assist customers in locating products and navigating store layout.
Education
BBA - Accounting
University of Central Florida
Orlando, FL07-2029
High School Diploma -
William T. Dwyer
Palm Beach Gardens, FL05-2025
Skills
- Customer service
- Training and mentoring
- Cleanliness maintenance
- Strong communication skills
Certification
CPR/First Aid certified
Languages
Spanish
Native or Bilingual
Timeline
Pool Concierge
Lifetime Fitness Center
11.2024 - 08.2025
Kids Supervisor
Lifetime Fitness Center
06.2024 - 11.2024
Kids Instructor
Lifetime Fitness Center
06.2023 - 07.2024
Grocery Bagger
Carmine's
02.2023 - 06.2023
BBA - Accounting
University of Central Florida
High School Diploma -
William T. Dwyer