Diego Flores
Miami,FL
Summary
Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
9
9
years of professional experience
Work History
Powerplant Specialst
Atlas Air
06.2023 - Current
- Responsible for the review, audit, maintenance and quality control of powerplant data.
- Receiving, sorting, filing and performing data entry as required for aircraft and powerplant maintenance documents as assigned.
- Entering flight and maintenance data into the TRAX computing system including aircraft times and cycles; ensures data is correct by accomplishing data audits.
- Maintaining records of airframe, engine and component hours and cycles.
- Read and interpret the airworthiness directives and assure the vendors and or previous operators AD reports are following the established limit, compliance and other limits.
- Use of multiple programs to verify and clarify engine and APU parts numbers and their effectivity and limits.
Materials Clerk
FEAM/Atlas Air
08.2020 - 06.2023
- Received, inspected and shipped high-valued aircraft parts to ensure all airworthiness directives and engineering procedures were accomplished per each repair/purchase/transfer order done for them.
- Operate heavy machinery to load and unload parts, tools and hazardous materials in a fast-paced operation.
- Ensured compliance with regulatory requirements governing the storage, handling, transportation, disposal of hazardous substances.
- Facilitated smooth communication between suppliers and end-users regarding material availability, lead times, and delivery schedules.
- Conducted regular audits of material stocks to identify discrepancies and implement corrective actions.
- Trained new staff members on company policies, procedures, and best practices related to materials management.
Customer Service Rep/Medical Documentation
MedEnvios
07.2019 - 08.2020
- Enrolled customers to receive diabetic testing supplies in a call center environment.
- Worked in a team-based environment to receive prescriptions from doctor offices and assisted customers with excellent service with all their diabetic supply needs.
- Improved customer satisfaction by resolving inquiries promptly and efficiently.
- Provided support to customers, ensuring a positive experience.
Line Service Technician
Signature Flight Support
10.2016 - 06.2019
- Worked as a Line Service Technician in a private airport by meeting and achieving pilots and customers’ needs and being a strong contributor to company sales in services such as fuel service.
- Adhered to strict safety guidelines while performing towing and fueling operations, reducing the risk of accidents or damage to aircraft.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
Warehouse Worker
Career Exchange
06.2016 - 10.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Emergency Medical Technician -
American Medical Academy
10.2017
High School Diploma -
Felix Varela Senior High
01.2016
Skills
- Exceptional customer service skills
- Computer literate
- Bilingual in Spanish and English
- Team player
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
Timeline
Powerplant Specialst
Atlas Air
06.2023 - Current
Materials Clerk
FEAM/Atlas Air
08.2020 - 06.2023
Customer Service Rep/Medical Documentation
MedEnvios
07.2019 - 08.2020
Line Service Technician
Signature Flight Support
10.2016 - 06.2019
Warehouse Worker
Career Exchange
06.2016 - 10.2016
Emergency Medical Technician -
American Medical Academy
High School Diploma -
Felix Varela Senior High
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