Diego Gabriela Arana
weston,Florida
Summary
Dedicated management professional with experience leading highperforming teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
28
28
years of professional experience
Work History
Manager
Gloria Bakery
Tarija, Bolivia
01.2010 - Current
- Utilized strong analytical and problem-solving skills to address operational issues
- Mentored and trained new employees on company policies and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
Owner and Manager of Catering
La Cabaña
01.1997 - 01.2017
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Analyzed sales figures to identify areas where additional resources are needed
- Managed the daily operations related to customer service, inventory management, and marketing.
Coordinator of Regional Bioceanic Integration
Prefecture Director of Bioceanic Corridor
Tarija, Bolivia
01.2006 - 01.2010
- Drafted reports summarizing program performance metrics such as completion rates, satisfaction scores and time taken to complete coursework
- Created comprehensive training materials for multiple locations, including instructional manuals, videos, presentations and activities
- Arranged logistics and travelled for offsite meetings such as meeting chancellers from other countries and socializing with investors.
Education
Senior Management Program (PAG) -
INCAE Business School
Argentina - Bolivia01.2006
Diploma -
Universidad Juan Misael
01.2005
Diploma -
Universidad Juan Misael Saracho, INCAE Business School
01.2005
Postgraduate -
Pontificia Universidad Católica De Chile
01.2004
Bachelor's Degree -
Universidad Católica Boliviana
Tarija01.2000
Skills
- Community
- Creation of new markets and exploitation of strengths and opportunities
- Good negotiation skills and cultural awareness
- Thorough information gathering and ability to capture the specific needs
- Experience working in a multicultural environment
Additional Information
+(1)7869691383, diegogabrielarana@yahoo.com, Miami, FL, Restaurant grill
Personal Information
Title: Commercial Engineer
Languages
- English, Advanced
- Spanish, Native
- Portuguese, Advanced
Estados Unidos
- Recientemente Radicado en Estados Unidos
Timeline
Manager
Gloria Bakery
01.2010 - Current
Coordinator of Regional Bioceanic Integration
Prefecture Director of Bioceanic Corridor
01.2006 - 01.2010
Owner and Manager of Catering
La Cabaña
01.1997 - 01.2017
Senior Management Program (PAG) -
INCAE Business School
Diploma -
Universidad Juan Misael
Diploma -
Universidad Juan Misael Saracho, INCAE Business School
Postgraduate -
Pontificia Universidad Católica De Chile
Bachelor's Degree -
Universidad Católica Boliviana