Diego Garcia
Service Agent / Cleaner
Villavicencio ,Meta
Summary
Proven Service Representative with a track record of enhancing customer satisfaction and loyalty at Teleperformance.
Recognized for teamwork, resolving complaints with empathy, and consistently exceeding performance metrics.
Skilled in organization and multitasking, committed to delivering top-notch service and support.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Cleaner
Residencias El Eden
12.2022 - 07.2023
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Customer Service Representative
Teleperformance
03.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
OutPLEX
09.2021 - 02.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Music Production - Sound Engineer
HR
Villavicencio 01.2023
High School Diploma -
Instituto Politecnico Agroindustrial
Villavicencio 05.2001 -
Skills
Crew Management
Chemical Handling
Sanitation Practices
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Data Entry
Good Telephone Etiquette
Facilities maintenance
Cultural Awareness
Timeline
Cleaner
Residencias El Eden
12.2022 - 07.2023
Customer Service Representative
Teleperformance
03.2022 - 09.2022
Customer Service Representative
OutPLEX
09.2021 - 02.2022
High School Diploma -
Instituto Politecnico Agroindustrial
05.2001 -
Music Production - Sound Engineer
HR
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