Erika Breton
Kissimmee,FL
Summary
Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding house remodeling standards with strong skill in retaining product and service information to provide effective issue resolution. I also have
Customer Service Representative experience and background with providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Benefit Advisor II
Unum Life Insurance
Kissimmee, Florida
03.2023 - Current
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Collaborated with fellow team members to manage large volume of claims.
- Interpreted and applied insurance policy provisions to determine coverage for each claim.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Checked documentation for appropriate coding, catching errors and making revisions.
Bilingual Customer Service Representative
Alorica, Inc.
03.2022 - 02.2023
- Displayed patience and understanding when dealing with difficult situations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adhered to company policies and procedures regarding customer service standards.
- Responded to customer inquiries and problems to promote great service.
- Assisted customers in filing claims and resolving disputes arising from policy coverage issues.
Customer Service Representative
Greenwood Cabinets
Kissimmee, FL
05.2019 - 03.2022
- Informed customers about billing procedures, processed payments and provided payment options setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FL5 2022
Certified Nursing Assistant -
Osceola Technical College
Kissimmee, FL4 2018
Phlebotomist Technician -
Professional Academy Of Health
Kissimmee, FL1 2021
Skills
- Claim processing
- Insurance policy interpretation
- Conflict resolution
- Product knowledge
- Active listening
- Call center procedures
Certification
- Registered Phlebotomy Technician
- Home Health Aide
Timeline
Customer Benefit Advisor II
Unum Life Insurance
03.2023 - Current
Bilingual Customer Service Representative
Alorica, Inc.
03.2022 - 02.2023
Customer Service Representative
Greenwood Cabinets
05.2019 - 03.2022
Associate of Arts - General Studies
Valencia College
Certified Nursing Assistant -
Osceola Technical College
Phlebotomist Technician -
Professional Academy Of Health