Brian Simcox
Bryant,AL
Summary
Dynamic Customer Benefit Advisor II at Unum with a proven track record in benefits administration and dispute resolution. Expertly enhanced client satisfaction through tailored consultations and effective communication. Recognized for goal-oriented strategies that drive engagement and foster long-lasting relationships, ensuring alignment with organizational objectives.
Overview
30
30
years of professional experience
Work History
Customer Benefit Advisor II
Unum
02.2024 - Current
- Provided personalized benefit consultations to clients, ensuring understanding of policy options and coverage details.
- Assisted in resolving client inquiries regarding claims and benefits, enhancing customer satisfaction through effective communication.
- Conducted thorough analysis of client needs to recommend tailored benefit solutions aligned with organizational goals.
- Served as a knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
Freight Broker
Riverside Transport
03.2022 - 01.2024
- Coordinated freight logistics to optimize shipment schedules and reduce delays.
- Negotiated rates with carriers to ensure cost-effective transportation solutions.
- Managed customer accounts, fostering relationships to enhance service satisfaction.
- Analyzed market trends to identify new business opportunities and expand client base.
Sales Associate
Rooms To Go
05.2007 - 03.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to optimize inventory management and restocking procedures.
Sales Associate
Furniture Row
04.2005 - 05.2007
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Trained new staff on store policies and best practices, promoting a cohesive team environment.
- Conducted regular inventory audits to identify discrepancies and improve stock accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Manager
Sequatchie Valley Homes
09.1999 - 04.2005
- Directed sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with cross-functional teams to streamline operations and improve workflow efficiency.
- Analyzed market trends to identify opportunities for product expansion and competitive positioning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Certified Weather Observer
United States Air Force
08.1995 - 08.1999
- Conducted detailed weather observations to ensure data accuracy and reliability.
- Analyzed meteorological data using advanced software tools for forecasting purposes.
- Collaborated with local agencies to provide timely updates during severe weather events.
- Trained junior staff on best practices in weather observation and reporting techniques.
- Enhanced weather data accuracy by meticulously recording and verifying observations.
- Collaborated with meteorologists to develop accurate forecasts based on comprehensive weather data analysis.
Education
No Degree - Business Administration And Management
Okaloosa Walton Community College
Crestview, FLHigh School Diploma -
Marion County High School
Jasper, TN05-1995
Skills
- Goal oriented
- Ethics and integrity
- Benefits administration
- Dispute resolution
Timeline
Customer Benefit Advisor II
Unum
02.2024 - Current
Freight Broker
Riverside Transport
03.2022 - 01.2024
Sales Associate
Rooms To Go
05.2007 - 03.2022
Sales Associate
Furniture Row
04.2005 - 05.2007
Sales Manager
Sequatchie Valley Homes
09.1999 - 04.2005
Certified Weather Observer
United States Air Force
08.1995 - 08.1999
No Degree - Business Administration And Management
Okaloosa Walton Community College
High School Diploma -
Marion County High School
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