Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Certification
Affiliations
References
Timeline
Generic

Ericka Earl

Hickory Grove,SC

Summary

Accomplished professional with a diverse background including roles at WTW and Davenport Wrecker Service, showcasing expertise in Office Administration and exceptional adaptability. Excelled in customer engagement and operational efficiency, leveraging skills in Microsoft Excel and communication to enhance organizational productivity. Demonstrated a commitment to achieving and exceeding goals through effective problem-solving and time management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Benefit Advisor-remote

WTW
Draper, UT
07.2024 - Current
  • Promptly addressed customer queries, resolved concerns, and explained policy details.
  • Upheld privacy standards by managing confidential and sensitive data with care.
  • Evaluated client needs to match them with suitable health insurance products.
  • Guided clients through different health insurance plans with comprehensive explanations of coverage and policy particulars.
  • Organized and verified enrollment and benefits documents.

Homeschool Educator

My Home
Hickory Grove, SC
08.2020 - Current
  • Managed and organized educational materials and resources to ensure an efficient learning experience.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Prepared and graded subject tests for students.

Homemaker

My Home
Hickory Grove, SC
11.2015 - 08.2020
  • Overseeing scheduled appointments and extracurricular activities.
  • Defined realistic objectives while assessing performance regularly.
  • Managed email and phone correspondence efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Dispatcher

Davenport Wrecker Service
Rock Hill, SC
08.2014 - 12.2015
  • Regularly review driver logs for adherence to work order completion.
  • Independently handled urgent matters and promptly executed necessary actions.
  • Managed inbound phone requests and allocated available tow trucks for dispatch.
  • Handled updates and adjustments through outgoing calls.
  • Regularly updated electronic customer information.
  • Handled the filing of tickets to insurers.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Dispatcher

USA Towing
Fort Mill, SC
07.2014 - 12.2014
  • Oversaw the management of customer and driver call records.
  • Managed operational dispatch effectively considering priority levels.
  • Processed invoices for payment by contracted insurance companies.
  • Addressed customer inquiries and provided necessary details.
  • Worked effectively in team environments to make the workplace more productive.

Education

GED -

CPCC
Charlotte, NC
11.2005

Skills

  • Efficient Data Input
  • Customer Engagement
  • Microsoft Word
  • Time management
  • Communication skills
  • Office Administration
  • Dispatching
  • Transportation planning
  • Proficient in Multi-Line Phone Systems
  • Supply Chain
  • Typing
  • Phone Etiquette
  • Office Management Experience
  • Computer skills
  • Microsoft Excel
  • Organizational skills
  • Goal oriented
  • Adaptability and flexibility

Additional Information

I do have reliable high-speed internet with a dedicated workspace and a quiet environment for focused work.

Assessments

  • Scheduling, Proficient, 02/01/22
  • Customer service, Proficient, 10/01/20
  • Call center customer service, Proficient, 07/01/21
  • Work motivation, Proficient, 10/01/21
  • Attention to detail, Proficient, 10/01/21

Certification

  • Life and Health insurance License

Affiliations

  • Motorcycling
  • Hiking
  • reading

References

References available upon request.

Timeline

Licensed Benefit Advisor-remote

WTW
07.2024 - Current

Homeschool Educator

My Home
08.2020 - Current

Homemaker

My Home
11.2015 - 08.2020

Dispatcher

Davenport Wrecker Service
08.2014 - 12.2015

Dispatcher

USA Towing
07.2014 - 12.2014

GED -

CPCC

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Ericka Earl