Molly Utsick
Jim Thorpe,PA
Summary
Customer service professional with experience in insurance, healthcare and banking. Proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Bankers Life Insurance
Wilkes-Barre, PA
01.2026 - 02.2026
- Guided clients in selecting appropriate insurance products and services tailored to specific needs.
- Collaborated in crafting personalized insurance solutions to meet individual client needs.
- Managed policy renewals and adjustments to uphold adherence to industry regulations.
- Utilized CRM software for effective management of client communications and comprehensive lead tracking.
Customer Support Specialist
US Health Advisors
Allentown, PA
08.2025 - 12.2025
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted clients with policy inquiries, ensuring accurate information delivery and resolution of concerns.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Utilized CRM software to track interactions, maintaining detailed records for future reference and follow-up.
Short Order Cook
Compass Group
Easton, PA
02.2022 - 09.2022
- Streamlined cooking processes to deliver a variety of menu items efficiently in a fast-paced kitchen setting.
- Maintained organized and sanitary workstations to support compliance with food safety regulations.
- Monitored and organized inventory to guarantee freshness and consistent availability of ingredients.
- Analyzed and improved food preparation workflows in collaboration with team members to achieve prompt service.
Warehouse Worker
Wal-Mart Distribution Center
Bethlehem, PA
08.2020 - 10.2021
- Utilized cherry-pickers and pallet jacks to enhance efficiency in picking customer orders and transporting goods within warehouse.
- Monitored and verified shipment details to ensure precision in logistics operations.
- Implemented structured inventory protocols to support timely replenishment of stock levels.
- Engaged with team members to streamline processes and boost operational efficiency.
Warehouse Worker
Amazon
Forks Township, PA
09.2016 - 02.2020
- Managed transportation of goods within warehouse using forklifts, pallet jacks, and carts to enhance logistical efficiency.
- Coordinated communication with team members using walkie-talkie to enhance task management and streamline operations.
- Streamlined inventory management processes by adopting best practices, ensuring greater consistency and reliability.
- Supported efficient merchandise receiving, stocking, and distribution processes to enhance inventory management.
Licensed Insurance Producer
Aflac
Lehigh Valley, PA
09.2015 - 02.2019
- Facilitated discussions with businesses to arrange appointments for detailed benefit presentations aimed at enhancing employee understanding.
- Guided potential clients through various policy alternatives, clarifying unique benefits, supplementary options, and associated costs.
- Facilitated positive customer experiences by addressing inquiries and swiftly resolving issues.
Licensed Insurance Producer
The Hartford
Breinigsville, PA
07.2014 - 03.2015
- Assessed client needs and preferences to create personalized Medicare policy options.
- Delivered comprehensive education on policy options and benefits to clients in over 15 states, ensuring compliance with state specifications.
- Prioritized timely follow-ups and addressing inquiries to maintain strong client relationships.
Program Coordinator
RHA Health Care
Stroudsburg, PA
08.2011 - 11.2013
- Managed client intake assessments, ensuring accurate identification of unique patient needs.
- Enhanced operational efficiency by implementing a client assignment system that aligns case managers with clients' geographical locations and medical requirements.
- Conducted thorough assessments of quality assurance protocols to ensure alignment with healthcare regulatory requirements.
Customer Service Banker
Wells Fargo
Allentown, PA
04.2006 - 11.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues to maintain service excellence.
- Facilitated customer education on financial products and account management to improve financial literacy.
- Executed upselling initiatives and established new accounts to enhance customer service and drive revenue growth.
- Facilitated teamwork to enhance service delivery and meet customer expectations.
Education
Criminal Justice
LCCC
Schnecksville, PAHigh School Diploma -
Jim Thorpe High School
Jim Thorpe, PASkills
- Insurance sales expertise
- Insurance product expertise
- Service expertise
- Client relationship management
- Proficient in CRM tools
- Efficient data input
Certification
- Licensed Insurance Agent- Life, health, fixed annuities; issued: 10/25, expires, 8/28
Timeline
Licensed Insurance Agent
Bankers Life Insurance
01.2026 - 02.2026
Customer Support Specialist
US Health Advisors
08.2025 - 12.2025
Short Order Cook
Compass Group
02.2022 - 09.2022
Warehouse Worker
Wal-Mart Distribution Center
08.2020 - 10.2021
Warehouse Worker
Amazon
09.2016 - 02.2020
Licensed Insurance Producer
Aflac
09.2015 - 02.2019
Licensed Insurance Producer
The Hartford
07.2014 - 03.2015
Program Coordinator
RHA Health Care
08.2011 - 11.2013
Customer Service Banker
Wells Fargo
04.2006 - 11.2010
Criminal Justice
LCCC
High School Diploma -
Jim Thorpe High School