Diego Guerrero
Palos Heights,IL
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Banquet Manager
The Langham
Chicago, IL
02.2019 - Current
- Review all event orders, schedules, equipment, and organize work flow to ensure operational success and guest satisfaction.
- Liaised with cross-functional departments (including culinary, room service & front desk) to ensure operational excellence for guest experience from start to finish.
- Supervised and delegated tasks to a team comprised of 20-30 colleagues.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed and developed team colleagues through regularly scheduled coaching sessions and unscheduled real time performance feedback.
- Responsible for coordinating 500+ corporate and social annual events resulting in 15+ million dollars in annual revenue.
- Handled day-to-day shipping and receiving overseeing numerous deliveries each day.
Stewarding Manager
The Langham
Chicago, IL
02.2018 - 02.2019
- Managed purchasing of multi-department equipment inventories.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Ensure proper training and handling of equipment to improve longevity as well as implemented ways to prevent breakage through mishandling.
- Met scheduling and forecasting needs utilizing OnTrack.
Banquet Houseman
The Langham
Chicago, IL
09.2013 - 01.2018
- Reset multi-function areas for future events by disassembling furniture and properly storing equipment.
- Delegated team tasks to clean and break-down materials after events and prepare for facility use.
- Streamlined material packaging and receiving processes which increased efficiency.
Education
High School Diploma -
John F Kennedy High School
Chicago2004
Skills
- Operational Excellence
- Interviewing and Hiring
- Supply Purchasing, Shipping & Receiving Processes
- Vendor Sourcing and Relations
- Evention and ADP Payroll Processing
- Ontrack Scheduling and Forecasting
Languages
Spanish
Native or Bilingual
Timeline
Banquet Manager
The Langham
02.2019 - Current
Stewarding Manager
The Langham
02.2018 - 02.2019
Banquet Houseman
The Langham
09.2013 - 01.2018
High School Diploma -
John F Kennedy High School
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