Diego Hernandez
Brownsville,TX
Summary
Versatile and results-driven professional with a proven track record at Maximus Call Center, adept in customer service and fluent in both Spanish and English. Excelled in resolving customer complaints efficiently, showcasing exceptional communication skills and a courteous demeanor. Demonstrated ability to multitask and organize, significantly enhancing team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Jason's Deli
Brownsville, TX
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Church Volunteer
Restauracion Y Poder
Brownsville, TX
01.2014 - Current
- Set up tables and chairs for special events held at the church.
- Interpersonal skills involve communicating with church members in a professional manner and providing information about upcoming events.
- I was also part of our worship team, where I was able to develop my communication skills and become a more responsible person in the world outside of church.
- Anywhere that I was needed, I was there.
Customer Service Representative
Maximus Call Center
Brownsville, TX
09.2024 - 02.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teacher's Assistant
Awana Clubs
Brownsville, TX
08.2022 - 12.2024
- I worked part-time, teaching the kids and youth biblical foundations.
- Assisted them in learning specific verses and giving a class on stories that are found in the Bible.
- Engaged in class time discussions where we were able to be vulnerable and ask any questions that we had.
- Provided one-on-one support to struggling students, allowing them to become more confident in their abilities.
Shift Leader
IQ's Juice Bar
Brownsville, TX
05.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Arts - Telecommunications
Texas Southmost College
Brownsville, TX12.2022
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2021
Skills
- Heavy lifting
- Ability to lift 50 pounds
- Delivery and shipment records
- Traffic laws and regulations
- Spanish and English fluency
- Multitasking and organization
- Customer interaction
- Courteous and polite demeanor
- Exceptional written and verbal communication skills
References
References available upon request.
Timeline
Customer Service Representative
Maximus Call Center
09.2024 - 02.2025
Teacher's Assistant
Awana Clubs
08.2022 - 12.2024
Delivery Driver
Jason's Deli
03.2022 - Current
Shift Leader
IQ's Juice Bar
05.2021 - 03.2022
Church Volunteer
Restauracion Y Poder
01.2014 - Current
Bachelor of Arts - Telecommunications
Texas Southmost College
High School Diploma -
Veterans Memorial Early College High School
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