DIEGO LUGO
Laredo,TX
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Effective at collaborating with carriers on both international and domestic shipments to keep charges low and efficiency high. Results-oriented and productive with an upbeat mindset. Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Distribution Center Representative
Rheem Distribution Center
Laredo, TX
11.2024 - Current
- Conducted physical inventories to ensure accurate stock levels.
- Ensured compliance with safety regulations while handling materials in the warehouse.
- Tracked goods from receipt through shipment to ensure timely delivery of products.
- Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.
- Operated forklifts to move inventory around the facility as needed.
- Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
- Trained new staff members on proper techniques for loading and unloading cargo safely and efficiently.
- Supervised a team of warehouse workers to ensure proper handling of materials from receiving to shipping areas.
Trailer Inspector
PAM Transport
Laredo, TX
10.2024 - 11.2024
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Inspect trailers based on CTPAT requirements.
Warehouse Loader
Pepsico Beverages North America
San Antonio, TX
08.2024 - 09.2024
- Unloaded incoming shipments using a hand-truck or pallet jack.
- Loaded merchandise onto delivery trucks for shipment to customers.
- Maintained accurate inventory of products in warehouse.
Solar Sales Representative
Lonestar Solar Services
Laredo, TX
01.2022 - 07.2024
- Developed sales strategies to increase market share and maximize profits.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Assisted in training new employees on proper sales techniques as needed.
- Identified potential customers, assessed customer needs and interests, and provided information on product features.
- Promoted, sold, and secured new accounts.
- Inspected customers' homes and businesses to develop detailed solar installation quotes.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Government Contractor Security Officer
Deployed Services
Laredo, TX
06.2023 - 02.2024
- Provided assistance to law enforcement officers as necessary.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Observed all entrances for any signs of criminal activities or trespassers.
- Coordinated with event organizers to ensure security at special events.
- Operated security vehicles for patrolling large premises efficiently.
Solar Sales Representative
Meraki Solutions
Laredo, TX
05.2021 - 12.2021
- Calculated solar resources and array production according to climate, site shading and roof orientation.
- Selected solar energy products, systems and services according to electrical energy requirements, site conditions, price and other factors.
- Talked with customers about benefits of solar power in comparison with traditional power services.
- Prepared proposals, negotiated terms and closed product and service sales.
- Maintained schedules of appointments with prospective and established customers.
- Traveled of time to canvass neighborhoods and prospect for customers on door-to-door basis.
- Prepared proposals, quotes, contracts and presentations for solar customer review.
Forklift Operator
XPO Logistics
Laredo, TX
12.2020 - 07.2021
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Customer Service Representative
ProTrans
Laredo, TX
09.2020 - 05.2021
- Followed up with customers to ensure their satisfaction.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Coordinated timely deliveries of products to serve customers' needs and maintain company loyalty.
- Tracked shipment progress using GPS technology when necessary.
- Coordinated daily transportation activities between carriers, customers and internal departments.
- Reviewed shipping documents for accuracy prior to dispatch.
- Negotiated rates with carriers for the best possible pricing on services provided.
Traffic Clerk /Transportation Dispatcher
Grupo Ei / RP Forwarding
Laredo, TX
09.2017 - 03.2021
- Prepared documents for shipment such as import and export documents, invoices and packing slips.
- Collaborated with internal departments such as purchasing, accounting, logistics. in order to facilitate successful import and export operations.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Dispatched drivers to meet daily delivery needs for company customers.
- Coordinated cross-functional efforts between the sales, customer service, and accounting departments to address any issues that could impact the timely delivery of products.
Warehouse Supervisor /Traffic Clerk
RB Group
Laredo, TX
04.2013 - 09.2017
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated with other departments to ensure smooth flow of materials.
- Supervised loading and unloading of materials from incoming trucks.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Used computer and company software to enter shipment and inventory records.
- Provided customers with information about product specifications, availability, cost, and delivery dates.
- Negotiated freight rates with shipping companies to reduce costs associated with imports and exports.
- Maintained detailed records of all imported and exported products.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Developed strategies for reducing duties on imported items by using preferential tariff programs such as NAFTA or GATT.
- Collaborated with internal departments such as purchasing, accounting, logistics. in order to facilitate successful import and export operations.
Cook Liner /Cashier / Team Leader
Burger King
Laredo, TX
03.2012 - 06.2013
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Monitored stock levels of food items and ordered more when necessary.
- Resolved customer complaints regarding food quality or services provided.
- Replenished food items from inventory and rotated ingredients.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Stocked and restocked kitchen supplies as needed.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Received and stored food and supplies.
Education
GED -
Laredo Job Corps
Laredo, TX08-2014
High School Diploma -
CBTIS
Nuevo Laredo, Tamaulipas07-2013
Some College (No Degree) -
Laredo Community College
Laredo, TXSkills
- Inventory management
- Forklift operation
- Order fulfillment
- Shipment tracking
- Team supervision
- Customer service
- Logistics coordination
- Problem solving
- Effective communication
- Sales techniques
- Data entry proficiency
- Dispatching
- Dispatch Operations
- Document Management
- Employee Management
- Freight Forwarding
- Inbound Logistics
- Invoice Verification
- Mathematics
- MS office
- Shipping coordination
- Fluent in English
- Fluent in Spanish
Certification
- License to operate forklift
- Unarmed guard license
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Distribution Center Representative
Rheem Distribution Center
11.2024 - Current
Trailer Inspector
PAM Transport
10.2024 - 11.2024
Warehouse Loader
Pepsico Beverages North America
08.2024 - 09.2024
Government Contractor Security Officer
Deployed Services
06.2023 - 02.2024
Solar Sales Representative
Lonestar Solar Services
01.2022 - 07.2024
Solar Sales Representative
Meraki Solutions
05.2021 - 12.2021
Forklift Operator
XPO Logistics
12.2020 - 07.2021
Customer Service Representative
ProTrans
09.2020 - 05.2021
Traffic Clerk /Transportation Dispatcher
Grupo Ei / RP Forwarding
09.2017 - 03.2021
Warehouse Supervisor /Traffic Clerk
RB Group
04.2013 - 09.2017
Cook Liner /Cashier / Team Leader
Burger King
03.2012 - 06.2013
GED -
Laredo Job Corps
High School Diploma -
CBTIS
Some College (No Degree) -
Laredo Community College