Diego Luna
Arlington
Summary
Dynamic professional with a proven track record at Biolife Plasma Services, excelling in patient care and sample collection. Skilled in employee training initiatives and strategic decision-making, I foster team collaboration and maintain high standards of service. Committed to enhancing operational efficiency while ensuring a safe and supportive environment for all.
Overview
6
6
years of professional experience
Work History
PCT
Biolife Plasma Services
Arlington
07.2024 - Current
- Adhered to infection control policies to maintain a safe environment.
- Gathered plasma samples following established testing protocols.
- Trained new employees on daily task execution techniques.
- Ensured patient vital signs met donation criteria, observing variations from prior measurements.
Lead Attendant/Assistant Manager
Take 5 Car Wash
Arlington
10.2019 - Current
- Implemented strategies to increase customer satisfaction ratings.
- Assisted in training new employees on proper protocols and procedures.
- Provided efficient customer service, resolving complaints and inquiries in a timely manner.
- Developed strong organizational and interpersonal skills while managing multiple tasks simultaneously.
- Monitored employee performance to ensure quality standards were maintained.
- Utilized effective communication techniques when interacting with customers, coworkers, and management personnel.
- Performed daily maintenance activities such as cleaning, stocking shelves, and restocking supplies.
Volunteer
Arlington Memorial Hospital
Arlington
11.2023 - 03.2025
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to patients and patients' family/friends.
- Provided guidance and support to fellow volunteers during their shifts.
Education
Bachelor of Science (B.S.) - Biology
University of Texas at Arlington
Arlington, TX, US06.2026
Associate in Arts (A.A.) - Biology
Tarrant County College
Arlington06.2024
Skills
- Strategic decision making
- Employee training initiatives
- Adaptable mindset
- Systematic record management
- Precision in details
- Professional communication
- Sample collection
- Patient care
- Customer service
- Team collaboration
- Training coordination
Awards
Dean's List
References
Juan Marquez, Certified Site Training Manager, Take 5 Car Wash, Former Manager, (817) 863-3591, juanmarquez704@gmail.com
Extracurricular Activities
Member of PTK
Languages
Spanish, Bilingual
Coursework
- Biology I
- Biology II
Timeline
PCT
Biolife Plasma Services
07.2024 - Current
Volunteer
Arlington Memorial Hospital
11.2023 - 03.2025
Lead Attendant/Assistant Manager
Take 5 Car Wash
10.2019 - Current
Bachelor of Science (B.S.) - Biology
University of Texas at Arlington
Associate in Arts (A.A.) - Biology
Tarrant County College