Diego Maldonado
Punta Gorda,FL
Summary
Resourceful Technology Support Specialist recognized for high productivity and efficient task completion. Possesses specialized skills in troubleshooting and software installation, ensuring seamless tech support experiences. Excellent communication, problem-solving, and adaptability contribute to enhanced user satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Support Specialist
Board of County Commissioners
Port Charlotte, FL
11.2023 - Current
- Implemented installation and configuration of IT equipment including computers, network devices and peripherals.
- Developed tailored strategies considering user demands.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Handled challenging customer interactions with professionalism and composure.
- Maintained inventory of all IT assets including desktops, laptops, monitors.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained positive working relationship with fellow staff and management.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Provided technical assistance to users by phone or in person.
- Designed procedures to ensure effective use of technology solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Service Champion
Taco Bell
Port Charlotte, FL
04.2020 - 04.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in training new employees on company policies and procedures.
- Participated in team meetings to discuss performance, targets, and areas for improvement.
- Assisted customers in locating desired items, providing product information, and helping them make selections.
- Engaged with customers to receive feedback and build positive relationships.
Education
Comptia A+ - Information Technology
Charlotte Technical College
Port Charlotte, FL12-2023
High School Diploma -
Charlotte High School
Punta Gorda, FL05-2022
Skills
- Hardware installation
- Network troubleshooting
- Software installation
- Technical support
- Computer diagnostics
- Customer service
- Remote support
- Technical documentation
- Hardware repair
- Laptop servicing
- Staff education and training
- Hardware and software repair
- Hardware and software configuration
- Microsoft windows and office
Certification
- Comptia A+
- ITIL 4 Foundation
- FEMA Certifications
- CPR Certified
Languages
Spanish
Native/ Bilingual
Accomplishments
- Charlotte Technical College Honor Society
- Received "Do The Right Thing" Award
Affiliations
- Mass deployed new Teacher equipment
- Assisted in troubleshooting during CrowdStrike incident
Timeline
Computer Support Specialist
Board of County Commissioners
11.2023 - Current
Service Champion
Taco Bell
04.2020 - 04.2023
Comptia A+ - Information Technology
Charlotte Technical College
High School Diploma -
Charlotte High School
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