Diego Martin Castro
Queens,NY
Summary
-Friendly and outgoing chauffer who is proficient in safe operations, passenger transportation and GPS mapping. Excellent communicator and problem solver with solid track record in field. Outstanding safety record and consistently requested by repeat customers for regular transportation.
-Reliable Taxi Driver/Chauffeur familiar with road regulations, local roads and traffic patterns. Flexible schedule with willingness to work any hours. Maintain passenger satisfaction with exceptional service.
-Experienced Chauffeur highly effective at keeping all clients happy. Extremely professional, organized and discreet. Offering 20+ years of experience and service.
Overview
20
20
years of professional experience
Work History
Limousine Chauffeur
Siglo21
07.2021 - Current
- Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
- Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
- Operated party vehicles and town cars.
- Consistently met or exceeded performance metrics set by management, including punctuality, customer satisfaction rates, and vehicle maintenance standards.
- Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained a pristine vehicle condition for client comfort and safety.
Parking Attendant
Icon Parking
09.2017 - 12.2020
- Contributed to a team-oriented environment, consistently supporting coworkers in their tasks while fostering effective communication among all staff members.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Escorted drivers to vehicles and helped load or carry large items.
- Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
Professional Taxi Driver
Uber, Lyft
09.2010 - 05.2020
- Improved customer satisfaction by providing timely and efficient transportation services.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Arrived on time to customer appointments.
- Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
- Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.
Car Service
Newexperience
09.2003 - 08.2010
- Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Assisted mechanics with repairing and servicing vehicles.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Coordinated between billing department and customers to resolve problems.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Interpreted diagnostic results to provide accurate repair recommendations.
Education
GED -
José Ingenieros
Buenos Aires, Argentina08.1994
Skills
- RFID Tracking
- Vehicle maintenance knowledge
- Payment Collection
- Customer Relationships
- Customer-Oriented
- Behavior Management
- Passenger transportation
- Strong Communication Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Limousine Chauffeur
Siglo21
07.2021 - Current
Parking Attendant
Icon Parking
09.2017 - 12.2020
Professional Taxi Driver
Uber, Lyft
09.2010 - 05.2020
Car Service
Newexperience
09.2003 - 08.2010
GED -
José Ingenieros