Diego Martinez
El Paso,TX
Overview
5
5
years of professional experience
Work History
Team Member
Target
El Paso, TX
07.2022 - 12.2023
- Received, processed, and stocked merchandise in accordance with store policies.
- Implemented strategies to take advantage of new opportunities.
- Stayed informed of company and store updates from leadership.
- Developed positive customer relationships through friendly greeting and excellent service.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Processed and retrieved customer special orders.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Answered phone calls regarding inquiries about products or services.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Analyzed key performance indicators to identify effective strategies.
- Assisted management in developing marketing strategies to increase sales.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained positive working relationship with fellow staff and management.
- Monitored and supported proper electronic shelf label signage.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Built and maintained working relationships with peers and upper management.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Upheld high standards of productivity and quality in operations.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Co-Manager
Journeys Shoes
El Paso, TX
02.2021 - 12.2021
- Monitored daily operations to ensure efficient workflow.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established procedures for handling returns and exchanges efficiently.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned work and monitored performance of project personnel.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Participated in strategic planning sessions aimed at increasing market share.
- Created and managed budgets for travel, training and teambuilding activities.
- Entered time and attendance logs in preparation for payroll.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Recruited new staff members through job postings, interviews, and references checks.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Developed store policies to ensure compliance with company standards.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Produced thorough, accurate and timely reports of project activities.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created detailed reports summarizing store performance metrics.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Maintained inventory levels by ordering supplies and tracking sales.
- Recruited and trained new employees to meet job requirements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prepared inventory for shipment by attaching tags and labels.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Identified obsolete or excess stock items, recommending disposal or re-allocation as appropriate.
Crew Member
Raising Cane's Restaurants
El Paso, TX
03.2019 - 09.2020
- Assisted patrons in making menu selections.
- Assembled and served meals according to specific guest requirements.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packed fast food products in approved containers, cups, and bags.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Educated customers on menu items, product ingredients and nutritional values.
- Stocked shelves and cases with new or transferred items.
- Took orders from patrons and input selections into store computer system.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained safe food handling practices to prevent germ spread.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked kitchen supplies including food products and utensils.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Assisted management with inventory control and stock ordering.
- Scrubbed and polished counters to remove debris and food.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
El Dorado High School
El Paso, TX06-2021
Some College (No Degree) - Mechanical Engineering
El Paso Community College
El Paso, TXSkills
- Equipment Operation
- Complaint Resolution
- Cleaning
- Customer Service
- Cash Handling
- Following Instructions
- Calculations and Measurements
- Training and Mentoring
- Mechanically Inclined
- Heavy Lifting
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Target
07.2022 - 12.2023
Co-Manager
Journeys Shoes
02.2021 - 12.2021
Crew Member
Raising Cane's Restaurants
03.2019 - 09.2020
High School Diploma -
El Dorado High School
Some College (No Degree) - Mechanical Engineering
El Paso Community College