Diego Medina
Dallas
Summary
Dedicated Hub Specialist with proven skills in customer service, problem resolution, and effective communication. Committed to delivering exceptional support and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hub Specialist
The Village
Dallas
06.2025 - Current
- Assisted team members with problem-solving during high-traffic periods.
- Managed incoming calls and directed them to appropriate staff members.
- Handled customer inquiries and provided information about services offered.
- Collaborated with team members to ensure smooth daily operations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Manager/Bartender
Don Pepe Mexican Restaurant
Dallas
01.2022 - 06.2025
- Managed bar inventory, ensuring stock levels met customer demands.
- Ensured compliance with health and safety regulations in the bar area.
- Provided exceptional service, building rapport with regular customers and new patrons.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Managed daily restaurant operations and staff scheduling effectively.
Education
High School Diploma -
Dallas College
Dallas, Texas, TX12-2026
Skills
- Customer service
- Team collaboration
- Problem resolution
- Conflict resolution
- Effective communication
- Time management
- Record keeping
- Multitasking
Languages
English
Professional
Spanish
Professional
Timeline
Hub Specialist
The Village
06.2025 - Current
Manager/Bartender
Don Pepe Mexican Restaurant
01.2022 - 06.2025
High School Diploma -
Dallas College